Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst - Insights & Enablement Job Description Summary* Mastercard Overview
Mastercard is a global technology company behind the world's fastest payments processing network. It serves as a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. Mastercard ensures every employee has the opportunity to be a part of something bigger and to change lives. The company believes that as it grows, so should its employees, connecting everyone to endless, priceless possibilities.
* Services within Mastercard
The Services team is a key differentiator for Mastercard, providing cutting-edge services that help customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
* Insights & Enablement within Services
The Insights & Enablement team ensures the right infrastructure and tools are in place to enable data-driven decisions and optimize productivity. They partner across Services to enhance reporting insights, increase efficiency, and automate processes. The Services Business Development Insights & Enablement Team (Services BD I&E) supports the front-line business development sales team for Mastercard Data & Services. This team ensures that BD teams focus on what they do best - selling. This Sales Enablement function designs and builds the sales capabilities that the Services team needs to effectively materialize its revenue growth potential, while simplifying current sales support activities to enable the team to spend more time with clients.
* Role & Responsibilities:
Reporting to the Director, Services BD Insights and Enablement, the Senior Analyst will lead and support the implementation, optimization, and ongoing enhancement of the Contract Lifecycle Management (CLM) platform for the Services organization. This role demands a proactive contributor who can drive strategic improvements, mentor junior team members, and collaborate cross-functionally to deliver impactful outcomes. Key Responsibilities include:
- Lead the preparation and refinement of Services Contracting workflows, ensuring alignment with evolving business needs.
- Drive the definition and documentation of business requirements for migrating legal and contractual constructs into the CLM environment.
- Oversee testing and validation of new CLM features, proactively identifying issues and coordinating resolution efforts.
- Strategically leverage tools such as Ironclad, Salesforce, Signavio, CPQ, and other Sales Enablement platforms to enhance execution and efficiency across responsibilities.
- Provide guidance and mentorship to Analysts and junior team members within the team.
All About You:
- Advanced proficiency in MS Office applications, including Excel (data modelling and analysis), PowerPoint (executive-level presentations), Word (professional documentation), and Visio/ Signavio (process mapping).
- Proven experience in Sales Enablement, Automation, and Business Process Transformation, with a track record of delivering measurable improvements.
- Strong collaboration skills with internal stakeholders and cross-functional teams; able to influence and align diverse perspectives.
- Effective communicator with experience presenting to and engaging with senior leadership.
- Demonstrated leadership in managing multiple initiatives, prioritizing deliverables, and ensuring timely execution.
- Comfortable navigating ambiguity and responding to urgent, unanticipated requests with agility and confidence.
- Flexible and adaptable to work with global teams across multiple time zones.
* Note:
- THIS IS NOT A DATA SCIENCE/ DATA ANALYTICS ROLE.
- While we are open to such profiles, but this role is not focused on growing technical Data Science/ Analytics competencies.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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