Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst - Marketing Operations Role: Senior Analyst - Marketing OperationsLocation: Pune, India
Business Unit: Global Business Solutions Center
Level: 7
About the Company and the Role
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Role Summary
Mastercard is looking for a highly talented professional to support critical activities in global marketing operations. This role will be part of the Global Business Solutions Center (GBSC) at Mastercard, supporting vital global marketing operations. This role provides hands-on operational support across the Global Digital Marketing Operations functions, supporting platforms, reporting, and execution required to keep work moving efficiently and consistently at scale. The role supports Adobe Workfront, Digital Asset Management, KPI tracking, and operational reporting, along with broader marketing operations activities. The role will focus on execution, stability, and day-to-day enablement, support users, track performance metrics, and reduce manual operational effort.
What will be the responsibilities
Provide day-to-day operational support for Global Digital Marketing platforms and processes.
Support Adobe Workfront operations including projects, reporting, and end-user support.
Support platform governance ensuring Adobe Workfront operations align with internal policies, security controls, and audit requirements.
Manage Workfront licenses, user roles, permissions, groups, and access controls to ensure secure and efficient platform usage.
Monitor projects, intake queues, and requests to ensure efficient platform use and operational issues are identified and addressed promptly.
Build, maintain, and enhance dashboards, reports, and trackers used for operational and leadership reporting, and support monthly and quarterly reporting cycles.
Support data quality and governance by identifying missing information, incomplete records, and inconsistencies across projects and workflows.
Assist with asset and content operations, including access requests, uploads, metadata management, asset governance activities, and basic troubleshooting.
Create structured presentations and visual materials for leadership updates, KPI reporting, platform communications, training, and user enablement.
Assist in developing and maintaining training materials, quick reference guides, and user documentation to support platform adoption.
What we are looking for
5-8 years of experience in marketing operations, project management support, digital operations, or platform administration roles.
Experience working with Adobe Workfront and Adobe Experience Manager.
Excellent verbal and written communication skills, with the ability to coordinate effectively and provide strong stakeholder support.
***Demonstrable ability needed***: to take up stretch assignments, manage multiple priorities at once, and deliver high-quality work in a changing and fast-paced environment. Ability to think on the feet and provide outputs in a dynamic set up.
Demonstrable proficiency in Microsoft PowerPoint, with the ability to create structured, high-quality presentations, training materials, user guides, and operational reports.
Strong attention to detail with the ability to manage multiple operational tasks and priorities simultaneously.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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