Specialist, Product Development, On-Demand Decisioning Job Listing at Mastercard in O'Fallon, MO (Job ID R-247600)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Development, On-Demand Decisioning Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Role

On-Demand Decisioning (ODD) is an industry leading decisioning solution and the newest product in the Payment Resiliency suite of services. Our custom rules engine allows Mastercard to decision transactions on behalf of issuers at any time for any business reason, ensuring our customers can always approve the right transactions.

The Resiliency Solutions product team is seeking a product manager to oversee the critical day to day operations of ODD. This resource will work closely with Resiliency Solutions team members to support new and existing ODD customers. They will also be a primary contact/SME for internal teams seeking to learn more about On-Demand Decisioning and the customer onboarding process.

Primary Responsibilities include:
• Act as a central point of contact customer support inquiries from customers and regional partners
• Develop and maintain product documentation, user guides, and marketing materials
• Work with engineering and MCBS to create and manage a process for manual billing
• Support commercialization efforts through the Mastercard Studio Framework
• Assist the team in identification of new opportunities to grow and scale ODD
• Become a subject matter expert in order to support internal and external ODD conversations
• Own the customer onboarding process

All About You

• Well organized and detail oriented
• Experience with process development and improvement
• Adaptable, curious, and open to feedback
• Excellent written and interpersonal communication skills
• Experience in payments industry and/or product management a plus
• Takes initiative, results-driven with ability to pivot quickly Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $77,000 - $123,000 USD Purchase, New York: $89,000 - $141,000 USD

 Apply on company website