Specialist, Product Management Job Listing at Mastercard in Pune, MH (Job ID R-270859)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management Overview

As part of the Asia Pacific, Cardholder Services team, this role sits with the Billing Operations team, with a mission to deliver accurate and reliable billing services for the CHS business in Asia Pacific, safeguard billing integrity through strong operational controls, and provide value added insights that support our Cardholder products, including Airport Services, Travel, Insurance and Assistance. Benefits that elevate the Mastercard payment propositions – giving compelling and relevant value to cardholders.

Role

• To analyze and respond to inquiries from other MasterCard support teams on billing related questions.
• To be the central point of contact to brief the billing team to set up Customer information within the billing system (Add, Change, and Delete) – and where required to execute that activity.
• To support on the briefing of and quality assurance on the Implementation of new Billing Events and Customer Specific Rates.
• Provide timely and accurate responses, while always putting the customer first
• To be the central point of contact with regards to any credit memo or manual billing calculations for CHS customers, ensuring that any such credit follows the process approvals per our corporate policy.
• Provide scheduled and ad hoc reporting analysis for internal and external customers.
• Maintain ownership of assigned activities, communicate status as appropriate, and maintain desktop procedures to support controls.
• Analyze billing data, identifying trends and revenue issues, and document follow up and resolution.
• Assist with ad-hoc requests, participate in special projects as requires, and provide cross-functional support as needed
• Ensure that all processes documented in the CHS Operational Excellence, target operating model is followed and reviewed with an aim of fulfilling our promise of continual improvement.
• Support the CHS team in engaging with the target operating model in relation to client fee and partner cost reviews, and implement any required changes, following target operating model and policies.

All about you
• Ability to fully research and understand issues/concepts to get to full resolution.
• Ability to see and understand entire end-to-end process is key
• Familiar with analytic tools, Power BI and an aptitude to adopt use of other proprietary systems - to manipulate and analyze data trends
• Ability to learn new applications and technologies quickly
• Understanding of risk management disciplines
• Must possess excellent verbal, written communication skills, organizational skills, team player
• Must be comfortable in a fast-paced, dynamic global environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
• Must work well in a cross-functional environment
• Works well without direct supervision/works independently
• Good business writing skills and effective presentations skills
• Experience with transaction billing systems and finance industry a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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