Vice President, BizOps Job Listing at Mastercard in O'Fallon, MO (Job ID R-249574)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, BizOps Vice President, BizOps

Overview

The Business Operations - Services team is looking for a Vice President to lead BizOps functions for Security Solutions Programs in order to maintain application health and reliability. This role will be responsible for maturing SRE and DevOps practices for Mastercard Services. In addition to leading day-to-day platform change and incident management activities, this team is driving automation projects to modernize CI/CD pipelines, enhance safety and soundness controls and advance monitoring and alerting maturity to run Mastercard technology at scale.

The role of Business Operations is to be the production readiness steward for platforms that support program business functions. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. Business Operations engineers ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by driving change in controls and standards defined and tested with our program partners.

We are modernizing daily operations with a hyper focus on triage and root cause analysis by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive in the development process, and to deliver resilient features to production and build change automation to ensure smooth operations and high quality customer experience. BizOps teams also focus on risk management by tracking compliance issues and mitigating risks.

Role and Responsibilities

• Are you a born problem solver who loves to figure out how something works?
• Do you have a desire to channel work through CI/CD and promote consistency/efficiency?
• Do you have a low tolerance for manual work and look to automate everything you can?
• Are you eager to innovate with AI to modernize payment technology and services?

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback to development teams on operational gaps or resiliency concerns
• Lead readiness reviews for services before they go live through operational design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Practice sustainable incident response and blameless postmortems.
• Take ownership of problem solving by swarming issues in production to quickly restore service or resolve an incident
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources Maintain site Reliability overall

All About You & Experience

• Bachelor degree in Computer Science or related technical field involving programming or applied sciences (e.g., physics or mathematics), or equivalent practical experience, within Security and/or Enterprise Monitoring skills required
• Experience collaborating on teams to solve complex business problems and drive positive change.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to challenge current practices to promote efficiencies and deliver positive results.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Strong project management skills and success in managing large-scale cross-functional teams
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. We are seeking leaders with an appetite for change and ready to lead in adapting AI solutions for operations Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $176,000 - $294,000 USD

 Apply on company website