Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Product Management Technical OverviewMastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building and scaling products as well as applications that transform payments of any type through consistent customer experiences.
The Customer Connectivity Connect Program is the single front door for customers to manage and grow their business with Mastercard.
As Vice President of Product Management-Technical for Connect you will work with a global team to set the vision for this program alongside engineering counterparts; execute upon a clear roadmap driving incremental value through each release; and, provide the necessary stakeholder management and customer engagement both internally and externally to ensure Mastercard is building platforms that scale to the needs of our business and customers.
You have a curiosity to keep abreast on the latest technologies and have a proven track record of being a thought leader and influential advocate for building and scaling global platform products.
Job Description
• Lead a global organization defining the structures and operating mechanisms that optimize the skills and execution methodology of your team
• Own the long-term view (3-5 years) and complete platform portfolio and make trade-off decisions within it
• Work with other product teams to ensure strategies are aligned
• Drive a data driven and continuous learning culture across your organization
• Ensure team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
• Develop a culture of test and learn experimentation and innovation to solve core business and end customer needs in the platform product domain
• Define and build your own scorecard to continuously monitor and analyze key performance indicators and use this data to drive incremental improvements
• Rigorously inspect the products and execution metrics of your PM-Ts using your own tech depth and business acumen to assess risks and continuously raising the delivery bar
• Actively encourage the development of your managers and your technical staff while continuously raising the bar on performance, technical depth, product management results, and people management as you hire new PM-Ts
• Engage directly with customers to help shape product roadmap
Experiences
• Demonstrated ability to operate with complete independence and autonomy
• Proven track record of data driven decision making and applying continuous improvement methodologies across teams
• Demonstrated experience as a leader of leaders with the ability to develop talent (both managers and individual contributors)
• Able to hold your own in debates with technical architects, engineers, and designers
• Comprehensive experience in agile delivery methodologies
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
• Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization
• Formalize best practices into frameworks and evangelizes with other Mastercard teams
• Help leadership craft responses for escalations of customer/business facing product issues
• Has thrived and succeeded in delivering high quality technology products/services in a high growth environment where priorities shift rapidly
• Proven ability to lead in a matrix environment
• Strong interpersonal and talent management skills, including the ability to identify and develop product management talent
• Able to understand and navigate complex regulatory requirements
Qualifications
• Business acumen
• Customer-first mindset
• Excellent written and verbal communications skills
• Business and/or software engineering degree preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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