Sr Account Executive Job Listing at Medical Mutual in Chattanooga, TN (Job ID 2500011)

Description

Job Summary:

Acts as a primary point of contact for assigned large/key and/or more complex accounts for renewals, retention, and add-on sales for the subsidiary company's supplemental insurance full suite of employer group products. Develops relationships with producers, clients, and continuously provides each contact with anticipatory service by quickly responding to questions and issues. 

Responsibilities:

• Implements clients which includes but is not limited to the following products:  Accident Indemnity, Accident Expense, Critical Illness, Cancer, Gap, Hospital Indemnity, Short Term Disability, Whole Life, Group Term Life, Group Dental, Vision etc.    
• Works with the client and company third party administrator (TPA) to manage enrollment platform implementation including existing policy administrative systems or enrollment only platforms.  Coordinates EDI/API or other file transmission activities.  Coordinates with other outside vendors (Telemedicine, Third Party Payors etc.).  Manages the successful initial launch, group build, first and renewal invoices, claims, customer service, premium collection/application, and commissions.
• Develops and sustains relationships with customers and brokers.  Responds to inquiries regarding claims, eligibility, plan design, renewals, selling additional products and reporting.  Maintains documentation of account activity.
• Assists in the development of creative marketing ideas; coordinates with marketing communications to offer ideas regrading copy, design, and distribution of marketing pieces.
• Provides reports to accounts within each account
  • Continually analyzes project and program results, providing periodic summaries and updates management
  • Maintains a thorough record of the results of all active campaigns, reporting those results to management
  • Develops on-going strategic recommendations for accounts
  • Maintains documentation of account activity
  • Monitors and communicates premium payment issues to producer/client
• Works closely with claims professionals on unique situations and communicates with client/broker accordingly
• Independently researches the marketplace, organization, customer & outside sources for new ideas and opportunities.  Active in developing those opportunities into partner relationships
• Performs other duties as assigned

Qualifications

Education and Experience:

• Bachelors' degree in business management, marketing, or related field.  In lieu of degree, may consider equivalent combination of education and experience.
• 5 years of prior group insurance Account Management or Client Relationship Management in the group voluntary/supplemental worksite arena

Professional Certification(s):

• Any applicable insurance license required for doing business in assigned states

Technical Skills and Knowledge:

• Exceptional oral and written communication skills to support presentations made to larger clients
• Strong computer skills with emphasis on Microsoft Word, Excel ,Power Point, Teams, and Outlook; ability to quickly learn new systems/processes
• Strong relationship building skills
• Strong organizational skills and ability to multi-task; manage and prioritize multiple client needs
• Exceptional analytical skills
• Advanced knowledge of health, life, and indemnity insurance products
• Major medical knowledge/understanding is required specifically for Gap insurance

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.