Communications Operator Job Listing at MedStar Health in Washington, DC (Job ID 146481)

Description

About the Job

General Summary of Position

MedStar Georgetown University Hospital has a full-time, day/evening shift with rotating weekends opening for a Communications Operator. This role operates hospital switchboard provides visitors and callers appropriate routine information and providing telephone communication service regarding the hospital and its patients. 

Primary Duties and Responsibilities

• Answers queries and inquiries and processes and directs incoming and outgoing calls.
• Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper.
• Uses terminals to obtain patient and doctor information in accordance with department standards.
• Records and reports all troubles with visitors patients and telephones to the proper authority.
• Directs all visitors callers and staff to their proper destination.
• Keeps records of house staff signing in and out time of return and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month.
• Maintains current telephone list of attending doctors beeper number list of house staff and other hospital supervisory personnel.

Minimal Qualifications
Education

• High School Diploma or GED required 

Experience

• Approximately six months switchboard and/or receptionist related duties required

Knowledge Skills and Abilities

• Verbal and written communication typing.
• Strong customer services skills.