Communications Operator (Part-time Weekends) Job Listing at MedStar Health in Washington, DC (Job ID 165881)

Description

About the Job

General Summary of Position
Operates hospital switchboard provides visitors and callers appropriate routine information and providing telephone communication service regarding the hospital and its patients. Serves customers efficiently and follows customer service guidelines and principles. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

• Answers queries and inquiries and processes and directs incoming and outgoing calls.
• Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper.
• Uses terminals to obtain patient and doctor information in accordance with department standards.
• Records and reports all troubles with visitors patients and telephones to the proper authority.
• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Directs all visitors callers and staff to their proper destination.
• Assists the staff clergy trades people etc. including emergency calls.
• Keeps records of house staff signing in and out time of return and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month.
• Keeps patient-related information up to date with current admissions discharges and transfers.
• Files telephone sheets on patients when they are admitted and removes same sheets on date of discharge.
• Places hospital-related long distance calls.
• Maintains current telephone list of attending doctors beeper number list of house staff and other hospital supervisory personnel.
• Participates in multi-disciplinary quality and service improvement teams.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• Less than 1 year Approximately six months switchboard and/or receptionist related duties required

Knowledge Skills and Abilities

• Verbal and written communication typing.
• Strong customer services skills.