Manager Patient Financial Services - Authorizations Job Listing at MedStar Health in White Marsh, MD (Job ID 159836)

Description

About the Job

MedStar Health is seeking a dynamic and strategic leader to join our team as Manager, Patient Financial Services. This role is critical to advancing the ongoing business transformation efforts within the Central Financial Clearance Authorization team, particularly as our service volume continues to grow and new service lines are onboarded. The Manager will play a key role in strengthening oversight, driving operational scalability, and ensuring the team sustains the significant progress already made in effectively managing an increasing authorization workload. This is an exciting opportunity for an experienced professional who is passionate about process improvement, team development, and delivering operational excellence in a fast-paced healthcare environment.

This position is predominantly remote, with intermittent on‑site obligations based on operational requirements; MedStar Health office space is available for on‑site work, if needed, at locations throughout the DC, Maryland, and Virginia area.

General Summary of Position - Manages the activities in area of responsibility to accomplish established monthly and quarterly financial and productivity goals. Develops operational and productivity targets.

Primary Duties and Responsibilities

• Develops department goals objectives policies and procedures. Ensures compliance with business unit policies and procedures and governmental and accreditation regulations.
• Develops and recommends department operating budget and manages resources according to approved budget.
• Selects, trains, orients and assigns department staff. Develops standards of performance evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs provide feedback discuss new developments and exchange information.
• Conducts formal performance reviews and provides feedback to team members in accordance with Human Resource Personnel Assessment guidelines. Provides timely and appropriate counseling of personnel when they deviate from department standards. Evaluates all supervisors after ninety days of employment and annually thereafter. Works with staff in a timely manner to improve track and develop areas of poor performance.
• Conducts monthly audit of a minimum of 10% of accounts that appear on various reports to ensure that accounts receive timely and accurate billing and follow-up as defined by the Patient Financial Services guidelines. Identifies trends and problems and makes recommendations for improvement.
• Facilitates the identification of issues and solutions by team members. Works in conjunction with the Director to resolve outstanding issues and concerns. Ensures compliance of customer expectations and requirements.
• Maintains ongoing knowledge of UB04 and other mandatory state billing forms and filing requirements. Adheres to all third party payor requirements.
• Manages by empowering coaching answering questions giving guidance and leading by example. Evaluates individual and team performance identifying and recommending areas for improvement. Provides opportunities for learning creativity and personal growth. Generates enthusiasm and commitment among team members fostering and reinforcing team-based results.
• Manages the activities of various departmental functions to accomplish established monthly and quarterly financial productivity goals.
• Reviews the Claims Denial Reports by Payor to identify trends and/or problems and to make recommendations. Provides feedback to managers and supervisors regarding financial and demographic data collection errors and communicates information that impacts verification processes to staff. Reports SMS Systems issues to Director in a timely manner.
• Participates in meetings and on committees and represents the department and business unit in community outreach efforts.
• Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.

Minimal Qualifications
Education

• Bachelor's degree in Accounting, Finance, Business Administration or related field required; or an equivalent combination of education and years of related experience required

Experience

• 3-4 years Experience in patient accounting or related field required 
• 3-4 years Successful leadership experience required
• Knowledge of medical terminology and payer billing preferred

Licenses and Certifications

• CRCS-I (Certified Revenue Cycle Specialist) certification within 1 Year required or higher-level certification through AAHAM (American Association of Healthcare Administrative Management) within 1 Year required

Knowledge Skills and Abilities

• Proficient use of hospital registration and/or billing systems and word processing and spreadsheet software applications preferably Microsoft Word and Excel.
• Excellent problem-solving skills and ability to exercise independent judgment.
• Business acumen and leadership skills.
• Strong verbal and written communication skills with ability to effectively interact with all levels of management internal departments and external agencies.
• Working knowledge of various computer software applications.
• Commitment to quality and customer service and a proven ability to foster an exceptional customer focused environment.