Patient Access Financial Counselor I (2:30pm-11:00pm with rotating weekends) Job Listing at MedStar Health in Lanham, MD (Job ID 172807)

Description

About the Job

General Summary of Position
The Patient Access Financial Counselor I at MedStar Health supports the Patient Registration department by providing financial counseling and registration services across multiple care settings including the Emergency Department Physician Offices and Outpatient Procedure areas. This role is responsible for collecting co-pays and deductibles performing cashiering duties verifying insurance preparing financial data for collections and assisting patients with financial assistance applications. The counselor ensures patients are informed of their financial responsibilities and helps facilitate access to care through financial support options.

Primary Duties and Responsibilities

• High School Diploma or GED required and
• Associate's degree preferred

• 1-2 years Healthcare financial counseling patient registration or cashiering required

• CHAA - Certified Healthcare Access Associate CHAA - Certified Healthcare Access Associate preferred and
• CRSCS - Certified Revenue Cycle Specialist - Customer Service preferred

• Strong interpersonal and customer service skills.
• Proficient in hospital information systems and Microsoft Office Suite
• Knowledge of insurance plans billing practices and financial assistance programs.
• Ability to handle sensitive financial conversations with empathy and professionalism.