Patient Flow Supv CPT Job Listing at MedStar Health in Washington, DC (Job ID 154936)

Description

About the Job

General Summary of Position
Responsible for the effective management of Patient Transportation services. This includes but is not limited to the successful building and management of interdepartmental relationships patient and customer satisfaction program quality standards performance improvement and personnel performance and productivity. Responsible for the overall planning organizing and supervising of Patient Transportation and Hospital activities such as clinical emergency emergency preparedness and security notification. Ensures compliance with regulatory agencies and with established WHC policies and procedures.

Primary Duties and Responsibilities

• Assists Director and Operations Manager in achieving financial objectives; ensures department operates within budget; controls expenses within area of responsibility. Ensures that department operations are conducted safely and in accordance with all Hospital and governing bodies rules/regulations. Responsible for implementation of safety initiatives.
• Supervises Transport Services Assistants and dispatchers assigned to area or shift. Completes uniform and equipment inspection maintains time and attendance reports and prepares daily absentee reports. Inspects work performed evaluates and corrects methods and techniques. Observes competency punctuality neatness initiative dependability cooperatives etc. and evaluates counsels and disciplines staff.
• Maintains a safe healthy orderly and pleasant work environment for staff; ensures dispatch equipment is safe and in good clean working condition; provides and maintains adequate levels of supplies and equipment.
• Explains and develops dispatcher logic and transporter activities. Ensures proper operation of Teletracking hardware software programs page and phone handling systems; troubleshoots and works with Information Systems and Teletracking; ensures configurations are accurate and revise when necessary. Implements down time procedures when necessary.
• Develops and promotes positive effective customer service relations with patients patient family members visitors and staff; ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity.
• Identifies analyzes and solves problems. Maintains current knowledge of technical and business developments and communicates relevant information to the work group. Reports pertinent issues directly to Operations Manager and Director.
• Prepares coordinates and implements operations plan reports on objectives and special requirements estimates budgetary requirements for equipment supplies and staff for area of responsibility. Reviews plans and coordinates staffing schedule with departmental peers. Monitors and adjusts staffing patterns and schedules to accommodate both planned and unexpected alternation in workload and/or resource availability. Establishes work schedules and staff assignments to ensure 24 x 7 coverage.
• Supervises staff sets schedules to maximize utilization of staff and minimize delays to patients. In conjunction with Department Manager and Director hires orients trains counsels/evaluates and as necessary reprimands/ terminates staff according to WHC and departmental policies and procedures. Sets standards for conduct of work and required performance and ensures compliance with such standards including uniform and equipment inspection maintains time and attendance reports and prepares daily absentee reports. Inspects work performed evaluates and corrects methods and techniques. Observes competency punctuality neatness initiative dependability cooperatives etc. and evaluates counsels and disciplines staff as needed.
• Resolves problems related to patient visitor staff or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends. Recommends develops and implements process improvement initiatives.
• Reviews request for Patient Transportation activities and services with other departments to assure tasks are handled in the most efficient manner considering the available resources of dispatched personnel transport services assistants assigned to specific areas and transport services assistants performing routine service requests. Serves as a primary liaison to develop service agreements as appropriate. Monitors work performance to assure completion of all tasks with emphasis on safety customer service efficiency and continuous improvement.
• Ensures compliance with but not limited to Federal State DOH Joint Commission OSHA and CDC regulations. Assists in preparation for regulatory surveys.
• Attends unemployment hearings grievances and arbitrations with Director and/or appropriate staff.
• Performs other duties as assigned.

Minimal Qualifications
Education

• High School Diploma or GED required

Experience

• Less than 1 year of progressively more responsible job-related experience required

Knowledge Skills and Abilities

• Some proficiency in basic computer applications including Word Excel and Powerpoint