Access Specialist I Job Listing at MedStar Medical Group in Bowie, MD (Job ID req29134)

Description

General Summary of Position

MedStar Health has a full time opportunity at our call center located at our Mitchellville office  This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.

The work schedule for this position is 9:45am-6:15pm, Monday-Friday.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required.
• Associate degree preferred.

Experience

• 2 years of experience in a high volume customer service industry position analyzing and resolving customer concerns from basic to complex in nature. Minimum of 1 year telephonic customer service experience typically acquired in a call center role, front desk reception, hospital, or medical office scheduling environment.

Knowledge, Skills, and Abilities

• Ability to type 40 WPM accurately.
• Intermediate proficiency with basic technology programs including Microsoft Word (create and edit documents) and Microsoft Excel (create and edit spreadsheets).
• Ability to navigate through multiple technology programs simultaneously while speaking on the telephone.
• Ability to demonstrate exceptional interpersonal skills through telephone/written communication.
• Ability to empathize with and prioritize MedStar customer needs.
• Ability to determine customer needs and provide appropriate solutions.
• Ability to remain composed, focused and demonstrate compassion during stressful situations.
• Ability to demonstrate learning and decision making skills.
• Good composition skills - ability to compose a grammatically correct and accurate written communication.
• Strong multi - tasking ability with effective application of critical thinking skills.
• Ability to work in a high - stress, high complexity environment and demonstrate a high sense of urgency.
• Strong attention to detail is mandatory.

This position has a hiring range of $18.33 - $29.96