Communications Center Customer Service Rep Job Listing at MedStar Medical Group in Washington, DC (Job ID req41170)

Description

MedStar Washington Hospital Center has a full-time, evening shift opening on our Communications team. The Communications Center Customer Service Rep supports the hub of communication at the hospital. They provide the initial contact and impression for callers to the hospital and assists customers with incoming and outgoing services. Acts as the point of contact for the activation of in-house emergency response systems. Executes requests to page clinical and non-clinical associates. Answers questions relative to patient information in accordance with hospital policy. Provide information in response to inquiries about products and services and to handle and resolve complaints. This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722. 

Work Schedule: 3pm-11:30pm with every other weekend required
This department is open 24 hours and coverage for day and overnight shifts may be required as well. 

• High School Diploma or GED.
• May require up to l year of technical or other specialized training.

• 6 to 12 months experience such as in a customer service environment (e.g.: telemarketing or telephone operator) where keyboarding is required.

• Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, comparison or checking of reports, records and related data. Job requires extensive keyboarding, hand writing and use of telephone equipment.