Operations Manager Job Listing at MedStar Medical Group in Washington, DC (Job ID req38911)

Description

Job Summary:

MedStar Health is looking for a Manager of Operations to join our team! This position is responsible for day-to-day operations planning, evaluation, budget adherence, and monitoring of multiple clinics under the MAS umbrella. MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

· Adheres to regulatory guidelines in patient care, administration, human resources and billing. Including strict oversight and audit related to compliance in areas of laboratory (COLA/CLIA), radiology, dispensing, pharmaceuticals, and medications. Oversees regulations associated with the Department of Health, HIPAA, OSHA, EEOC, FMLA and all other state and federal regulatory agencies. Assists the Director of Operations and VP of Operations in developing a community relations plan for facilities within MedStar Ambulatory Services. Supports and participates in events that integrate the facility(ies) within the community. Assures the completion of all activities associated with payroll management. Determines cost-effective staffing, equipment and supply alternatives. Attains targeted metrics of associate satisfaction, financial outcomes, quality and customer satisfaction and growth.

· Demonstrates behavior consistent with MedStar mission, vision, goals and objectives and patient care philosophy. Provide a consistent level of services in the MedStar Way across the clinic. Develops and contributes to the achievement of established Department goals and objectives; adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with company policies, procedures and governmental/accreditation regulations.

· Ensures a superior experience. Serves as a liaison between patients and staff. Resolves problems to attain maximum patient satisfaction. Establishes and communicates the site staffing schedule with adequate notice for employees. Modifies staffing levels to assure that the site is patient responsive but fiscally responsible. Monitors and addresses facility, patient, physician and employee needs. Fosters an outstanding work relationship with on-site leaders from various service lines. Facilitates leadership meetings, periodic staff meetings and bi-annual Town Halls. Monitors the referral processes and identifies opportunities for improvement.

· Participates in multidisciplinary quality and service improvement. Participates in meetings, serves on committees, represents the department and hospital/facility in community outreach efforts. Performs public relations function in the community and in MedStar Facilities, identifies and pursues new areas of business opportunity, facilitates collaborate internal partnerships to ensure maximum internal referrals. Plans and coordinates for the provision of primary and specialty services in partnership with administrators at MedStar partner entities. Recommends/maintains policies and procedures in partnership with stakeholders and clinical leadership.

· Selects, trains and orients responsible person. Assists with the development of performance standards, evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Assists in identifying methods to improve the efficiency of the department. Supports Director of Operations, AVP of MAS, and VP of MAS in establishing annual goals for the facility. Integrates processes and systems with multiple, internal and external administrators. Monitors and presents progress monthly. Supports the use of technology to improve patient care, safety, efficiency, and communication. Responsible for competence to all required Information. Works with Administrators of MedStar partners or entities to maintain optimum patient service. Prepares and presents reports and statistical analysis as needed. Works with Director of Operations, AVP of MAS, VP of MAS, and Facility Medical Director to ensure adherence to budget/financial plan. Targets needs of the facility including medical supplies and human resource needs.

Qualifications:

· Bachelor's degree.

· 5-7 years of Management experience in Health care setting