Description
General Summary of Position
The individual in this position serves as the Telehealth Technology Coordinator for MedStar Health. The Telehealth Technology Coordinator (TTC) supports the efficiency, ease of use and reliability of telehealth and other connected care programs that occur in or originate from a MedStar Health facility. The TTC will bring telehealth devices to a patient's bedside and facilitates activities such as: teleconsultation with remote providers, remote rounding, family video visits with or without the care team, virtual interpreting services, remote patient monitoring enrollments and all other applicable current & future in-house telehealth related initiatives. TTC's also work with Information Services to track, troubleshoot, manage, and maintain telehealth devices, ensuring optimal patient & staff experience. These functions are performed in accordance with MedStar Health's philosophy, policies, procedures, and standards.
Primary Duties and Responsibilities
Minimum Qualifications
Education
- High School Diploma or GED required and
- Associate's degree preferred
Experience
- 1-2 years 2 years experience in a clinical and/or customer service setting required and
- Experience with EHR systems preferred preferred
Knowledge, Skills, and Abilities
- Strong interpersonal and customer service skills for effective communication with stakeholders (Providers, Nursing, Patients, Leaders). Strong critical thinking, organizational skills, accountability/ownership, and assertiveness. Ability to effectively multi-task and work under strict deadlines. Demonstrated problem-solving skills. Demonstrated organizational and time management skills. Comfortable working in a clinical setting and being exposed to high-risk conversations. Tech savvy, and proficient in MS Office applications, including, Teams, Outlook, Word, and Excel.
This position has a hiring range of $20.17 - $35.04
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