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Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Associate
Industries: Not specified
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Description

General Summary of Position

The telecommunications team at MedStar Good Samaritan Hospital has a PRN opening for a Telephone Service Rep, which is the first point of contact for callers and will provide general information. This department is open 24/7 and the ideal candidate will have open availability to fill in as needed. 

Location: MedStar Good Samaritan Hospital

Status: PRN (as-needed)

Schedule: Flexible availability to work day/evening/night shift and some weekends as needed


Primary Duties and Responsibilities

  • May create and revise the on-call schedule for various departments as required and communicates coverage to callers.
  • Maintains accurate and complete logs and records as required by hospital or department procedure including long distance calls in accordance with established guidelines.
  • Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required. Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.
  • Maintains the hospital-wide phone directory including emergency and pager numbers for physicians, departmental leadership and professional staff. Utilizes and maintains this information in accordance with the hospital's confidentiality policies.
  • Prints replacement ID badges for associates.
  • Provides assistance during emergency situations, notifying proper internal and external authorities. Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES, reports of fires, elevator problems and phone outages.
  • Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards. Records and reports all troubles with visitors, patients, and telephones to the proper authority. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper.
  • Tests and documents code blue and panic alarms systems. Directs all visitors, callers, and staff their proper destination.
  • Keeps records of house staff signing in and out, time of return, and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month.
    • CUSTOM.PRIMARY.DUTIES.RESPONSIBILITIES.ADDENDUM


     

    Minimum Qualifications
    Education

    • High School Diploma or GED required.
    • Knowledge of medical terminology preferred.

    Experience

    • 3 months switchboard and receptionist experience required.

    Knowledge, Skills, and Abilities

    • Excellent customer services skills.
    • Typing and computer skills.
    • Ability to work independently.
    • Verbal and written communication skills.


    This position has a hiring range of $18.00 - $28.73

     


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