Description
Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Position Details: Earn your MA Certification with Mercy! Primary Care Medical Assistant
40 hours per week, Days
North County
Benefits:
Tuition Reimbursement up to $2,000 for continuing education
Health/Dental/Vision available after day one
Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
Paid parental leave for new parents
401k with employer match
Paid PTO for volunteering
Competitive salary
Future career growth!
Overview:
Prepares patient for visit with provider by completing Advanced Standard room process including:
Entering the chief complaint
Taking patient vital signs; reviewing patient history and allergies
Completing a thorough medication reconciliation
Working the Encounter Guide including helping to close any open care gaps such as fall risk, depression screening, breast cancer screening, colorectal cancer screening, and diabetic eye exam
Rechecking elevated blood pressures
Completing needed documentation in Epic for yearly preventative visits as needed.
Assists with any needed in-office testing including, but not limited to, drawing blood, completing mental status exams, EKG's, walking oxygen studies and point of care testing.
Administer vaccines and other injections within scope of practice.
Schedules follow up appointments when needed per office policy.
Collaborates with providers and clinical care team to monitor and coordinate delivery of the care plan.
Primary Care Assistant - Medical Assistant:
Education: High School Diploma or GED.
Certification: Must obtain BLS certification within 90 days of hire.
Preferred Experience: 6 months of clinical healthcare experience, preferably in a primary care office.
Primary Care - Certified Medical Assistant:
Education: High School Diploma or GED.
Certification: Must have active Medical Assistant certification/registration (RMA, CCMA, CMA). Must obtain BLS certification within 90 days of hire.
LPN Qualifications:
Education: Diploma in Practical Nursing
Licensure: Active LPN licensure
Preferred Experience: 6 months clinical healthcare experience, preferably in a primary care office
Why Mercy?From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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