Patient Service Representative - 65 Prime Plus South City Job Listing at Mercy in St. Louis, MO (Job ID JR2436982)

Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details:

Patient Service Representative – Primary Care

Location: Mercy 65 Prime Plus South City
3915 Watson Rd
Saint Louis, MO 63109

Schedule: Full-time, 40 hours/week
Hours: Monday – Friday, Day Shift

Qualifications
Education: High school diploma or equivalent.

Preferred Experience: One year of applicable medical office experience.

Skills, Knowledge and Abilities: 

• Strong verbal and written communication skills for effective, professional interaction with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service abilities with an empathetic, patient‑focused approach.
• High accuracy and attention to detail in documentation, scheduling, and data entry.
• Ability to maintain confidentiality and adhere to privacy policies.
• Adaptability and composure when working under pressure or managing unexpected situations.
• Completion of Clinic Core Front Desk Training post‑hire.

Job Responsibilities:

• Greet patients, verify identity, and provide professional front‑desk support.
• Perform clerical tasks including phone management, Epic chart creation, scanning, RightFax, mail processing, and copying.
• Manage check‑in, check‑out, and appointment scheduling.
• Balance and close cash drawer daily with accurate reporting.
• Operate and maintain clinic equipment (computers, scanners, credit card machines, fax/copiers, etc.).
• Review communications, participate in meetings, and support workflow or Epic updates.
• Maintain a clean, safe reception and waiting area following Infection Control guidelines.
• Follow safety, confidentiality, and incident reporting policies.
• Maintain accurate EHR and patient charts.
• Perform other duties as assigned.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.