Patient Service Representative, FT, Days - Mercy Ortho, Rogers Job Listing at Mercy in Rogers, AR (Job ID JR2249452)

Description

Find your calling at Mercy! Position Details:

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Qualifications:

• Education: High school diploma or equivalent.

• Skills, Knowledge and Abilities:

  • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.

  • Proficiency in basic computer skills, including data entry and word processing.

  • Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.

  • Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.

  • Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.

  • Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

  • Attend and complete Clinic Core Front Desk Training post-hire.

• Physical Requirements:

  • Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.

  • Position requires standing and walking during each shift.

  • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

• Preferred Experience: One year of applicable medical office experience.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.