Patient Services Specialist - Women's Health Job Listing at Mercy in St. Louis, MO (Job ID 960094)

Description

Patient Service Specialist

Mercy Women's Health Clinic

Full Time, 40 hours per week

Overview:

• As an Advanced Patient Service Specialist, responsibilities extend to mentoring and training other patient service specialists, as well as leading daily huddles to identify and implement operational improvements. This role is instrumental in identifying process enhancements within patient service workflows and collaborating with pre-certification teams to ensure alignment with the latest technologies and payer requirements. Keeping abreast of new developments in the field, you'll play a pivotal role in communicating changes and fostering a cohesive environment within the department.

Qualifications:

Patient Service Specialist

• Minimum Qualifications:Education: •    High school diploma or equivalent.Skills, Knowledge Abilities:•    Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.•     Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.  •    Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred. •    Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.  •    Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.  •    Ability to prioritize work and handle a variety of tasks simultaneously. •    Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.Preferred Qualifications:Experience: •    2 years combined experience in prior authorization and scheduling.Skills, Knowledge Abilities: •    Knowledge of and experience using an Epic RC/EMR system is preferred.Physical Requirements: •    Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis. •    Position requires prolonged standing and walking during each shift.•    Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply

Key Benefits:

• • Tuition reimbursement up to $2,000 for continuing education
  • Health/Dental/Vision available after day one
  • Annual contribution of $100 per month to eligible dependent care FSA
  • Paid parental leave for new parents
  • 401K with employer match
  • Paid PTO for volunteering
  • Competitive salary
  • Future career growth