Solution Center Analyst I - IT Solution Center 4640 Job Listing at NFM in Omaha, NE (Job ID 15085)

Description

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why:  A FUN, stable work environment, with no layoffs in our history.  A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $25.69-34.00 per hour

Job Description: Your Piece of the Puzzle

NFM's Solution Center Analyst I will provide customer support on hardware and software problems and complete application maintenance/enhancements analysis, testing, implementation and support. Our Solution Center is relied upon to keep our world class facilities operating.

This is a remote position requiring the candidate to reside in one of the following states: NE, IA, MO, KS or TX.

Job Duties: A Day in the Life

• ManageProvides 1st level support in a professional, positive, and enthusiastic manner for one or multiple NFM based technologies
• AnalyzeUnderstand customer needs in order to find the right solution responding quickly and appropriately
• Monitor System alerts and respond to alerts as outlines in respective standard operating procedure (SOP)
• Play Your PartConduct QA evaluations on phone etiquette and process for Solution Center Analysts following specified guidelines within timelines established
• CollaborateDispatches problems to Tier 2 support as necessary.  Provide detailed information to next level of support on customer and problem, steps already taken to resolve and priority of issue

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that's what we love.

Qualifications: Can You Check These Boxes?

• Bachelor's degree in Information Systems, related field or equivalent experience
  • Equivalent experience: 2 years of prior help desk experience or 3 years NFM experience that included being active in problem solving, process improvement, training, IT User Representative for the work area that the team is responsible for
• Experience with ServiceNow incident ticketing preferred
• Ability to diagnose and troubleshoot basic technical issues utilizing own skills and/or with the help of knowledge base articles.
• Basic understanding of computer technology
• Basic problem-solving ability
• Strong attention to detail
• Pre-employment screening includes, but isn't limited to, criminal background check

#LI-REMOTE 

Benefits: What's in It for You?

As a full-time member of our NFM Family, you will enjoy:
 

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)  
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)    
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year.  NFM's 401(k) also offers Berkshire Stock as an investment option

  Nebraska Furniture Mart is an Equal Opportunity Employer