Railroad Crew Dispatcher / Crew Caller Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1292667500)

Description

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Job Description

Execute the on-time dispatching of railroad personnel, railroad transportation, and other requests of the Network Operations Center. Create a positive and inclusive environment while professionally handling inquiries or problems generated through phone, e-mail, verbal communication, or chat.

 

Job Duties

• Work in a professional environment and handle multiple challenging internal customer interactions via phone, email and internal instant messaging
• Coordinate work with other railroad personnel
• Generate reports and maintain records and files as necessary.
• Handle requests for information from other departments on crew management services related questions
• Managing multiple priorities for railroad personnel and look for solutions to daily issues and to work as a member of a team
• Manage personnel vacant jobs, and handle the job advertisement process
• Adhere to labor agreement and computer assisted calling procedures

Qualifications

• Must be able to understand and convey oral information either in person or by telephone, and to phrase questions in a manner that leads to appropriate responses
• Strong multi-tasking skills are a necessity
• Must have strong computer skills.
• Must be familiar with Microsoft Office Suite, including Word, Excel and PowerPoint. Must be able to type at 35 words per minute at 85% accuracy.
• Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and effectively handle conflict situations
• Problem Solving Skills
• Must be able to accurately record information on forms without clerical errors and prepare short concise document
• Must be able to pass job training

Work Conditions

• Work is performed in an office environment. Work station is located in Atlanta, GA. (This is not a remote assignment)
• Employees wear headsets when calling and answering phone calls
• Must be willing to work non-standard hours, including overtime, on-call hours, variable shifts, weekends and/or holidays. We are a 24 hour/day, 7 day/week, and 365 day/year department.
• To the extent required by federal law and/or collective bargaining agreement, membership to the respective labor union is required. Monthly dues are the responsibility of the employee
• The pay rate, benefits, and paid-time-off for this position is set by the union agreement and cannot be individually negotiated
• Ensure compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration (FRA).

Pay Rate

A full-earning crew dispatcher can expect to earn approximately $95,927.00/year. Note that new crew dispatcher will take 4 years of employment to become a full earning crew dispatcher.

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.