Description
At NorthBay Health, the Revenue Cycle Informaticist supports revenue cycle operations through data, analytics, and Epic-focused informatics capabilities. This role combines strong revenue cycle operational knowledge with expertise in Epic reporting and analytics to define performance measures, build and maintain dashboards and self-service tools, and ensure consistent, trusted metric definitions across Hospital Billing (HB) and Professional Billing (PB). The Revenue Cycle Informaticist partners closely with Patient Financial Services, Revenue Cycle leadership, and enabling teams (e.g., IT/analytics) to intake and prioritize reporting needs, translate data into actionable insights, and drive sustainable operational change in support of staffing, volume, and performance decisions.
The Revenue Cycle Informaticist delivers measurable value by enabling effective use of Epic analytics and data to improve revenue cycle performance and operational efficiency across the organization.
Enhances visibility into revenue cycle performance through accurate, actionable analytics and dashboards.
Supports informed staffing, volume planning, and prioritization decisions that improve efficiency and outcomes.
Builds analytic capability across the organization by coaching and educating staff at all levels.
Drives sustainable performance improvement by translating data insights into operational action.
Drives adoption of new revenue cycle technologies and software tools to enhance efficiency, productivity, and accuracy through investigation, collaboration, research, advocacy, and education.
Provide revenue cycle informatics support aligned with Epic revenue cycle recommendations, including analytics enablement, training, and adoption support across HB and PB.
Serve as a key Epic reporting and analytics resource for revenue cycle, leveraging Epic tools as applicable (e.g., Reporting Workbench, dashboards, and enterprise data sources) and partnering with IT/analytics teams for advanced data sets as needed.
Establish and manage a structured intake and prioritization process for reporting/dashboard support requests (requirements gathering, documentation, testing/validation, deployment, and ongoing maintenance).
Partner with revenue cycle, finance, and operational leaders to identify improvement opportunities and support adoption of data-driven workflows; translate analytic insights into operational actions and change management support.
Coach, mentor, and educate revenue cycle staff at various levels throughout revenue cycle on dashboards, report navigation, self-service analytics, and interpretation of performance data; develop job aids and training materials as needed.
Prepare analyses and materials for operating reviews, weekly touchpoints, and leadership discussions; proactively surface insights, risks, and recommended actions.
Maintain appropriate privacy and security practices when handling patient and financial data; follow organizational policies for PHI access, minimum necessary use, and secure distribution of reporting outputs.
Qualifications
Education
Bachelor's degree in Health Informatics, Healthcare Administration, Information Systems, Business, Finance, Management, Logic, or a related field, or equivalent combination of education and experience equal to eight years. Bachelor's degree in other majors will be considered if candidate has at least one active Epic certification in any area of Revenue Cycle
Certifications
Epic revenue cycle certification and/or completion of Epic revenue cycle informatics training (preferred).
Epic reporting/analytics credential(s) (preferred), such as Epic Reporting Workbench and/or related analytics training.
HFMA Certified Revenue Cycle Representative (CRCR) required within nine (9) months of hire.
Experience
5+ years demonstrated experience in health system revenue cycle management from any area of revenue cycle, including front-end (patient access, registration, practice management), middle revenue cycle (HIM, coding, revenue integrity), or back-end (hospital billing, physician billing, or cash management).
3+ years demonstrated experience supporting Epic revenue cycle reporting and analytics, including requirements gathering, build/configuration support, validation, deployment, and ongoing maintenance of reports and dashboards.
Experience defining KPI logic (metric definitions, calculations, and thresholds) and performing data validation/reconciliation to ensure trusted reporting for operational decision-making.
Experience leadership, mentoring, coaching, training, and enabling leaders and frontline staff to use dashboards and analytics to change performance (e.g., operating reviews, weekly performance touchpoints).
Experience partnering with cross-functional teams (Revenue Cycle/PFS, IT/analytics, and other operational stakeholders) to translate business needs into clear data and reporting requirements.
Skills:
Strong analytical skills with ability to synthesize complex data into clear, actionable insights for operational leaders.
Ability to facilitate requirements discussions and translate operational questions into measurable data definitions and reporting specifications.
Knowledge of revenue cycle performance drivers and common metrics (A/R aging, DNFB/FB hold, denials, follow-up, cash/charges, productivity).
Strong written and verbal communication skills, including the ability to create training materials and present findings to executives and frontline staff.
High attention to detail, strong documentation habits, and disciplined testing/validation approach.
Demonstrated ability to manage multiple priorities, balance operational urgency with long-term reporting sustainability, and collaborate across teams.
Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect
Hours of Work: Based on business need.
Compensation: $33 to $41 per hour based on years of experience doing the duties of the role.
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