Description
Open To All Applicants
Salary is Negotiable
After successful completion of the probationary period, employee will receive off probation wage increase.
Summary:
The Intake Coordinator is the first point of contact for families referred to BIE Early Intervention. The Intake Coordinator is responsible for gathering important medical/school information and facilitating a seamless intake process. They will work closely with families, healthcare providers, and school staff, managing student records, scheduling appointments, and addressing inquiries.
Responsibilities:
* Welcome and admit families to the cottage, ensure families feel comfortable while at the cottage receiving services.
* Answer incoming telephone calls, correspondence, and in-person requests. Determine customer needs and process requests as appropriate. When appropriate, transfer calls or direct customers to the appropriate person or entity.
* Register families and create student records.
* Gather students' personal data, medical history and/or school records.
* Schedule appointments with therapists and teachers.
* Answer questions and give explanations about services
* Address any complaints or concerns or refer to the Director
* Review, edit and solve errors or problems regarding documentation
* Perform other general office duties, such as faxing, copying, maintain office supplies and orders, maintain office equipment
* Assist director to ensure compliance with regulations and policies
* Ensure documentation and records are accurate according to State and Federal Educational regulations
Skills:
Essential:
* Dealing with the public and providing excellent customer service at all times
* Obtain additional education and training
* Inform and communicate verbally and in writing in diverse and challenging situations with the ability to process information effectively, identify and define problems and make objective decisions
* Plan, organize, and schedule priorities efficiently and effectively, meet strict deadlines and successfully cope with challenging situations and conditions
* Attention to detail
* Excellent verbal and written communication skills
* Ability to establish and maintain productive working relationships with a wide variety of personalities to effectively carry out job duties, demonstrating tact, objectivity, respect, maturity, courtesy, and patience even in the most challenging situations
* Order and maintain department purchase orders
* Ability to ensure school records and documents are up-to-date and meet Wisconsin Department of Education rules and regulations
Education Requirement - Or A Closely Related Field:
Education with Equivalent Qualifications:
Essential:
* General Ed, High School Equivalency Diploma, HS Diploma
Working conditions:
Essential:
* Walk frequently
* Sit frequently
* Stand occasionally
* Lift 11-24 pounds occasionally
* Move 25 pounds occasionally
* Office setting
* Moderate noise level
* Work flexible hours
* Evening and weekend work may be required
Experience:
Essential:
* Web-based work DPI Special Education records
* Working with family intake or school office administration
* Working in a educational facility working with IEDs
Other information:
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.
Continuation of this position is contingent upon funding allocations.
Must maintain strict security, confidentiality, and quality to meet professional standards of the department.
Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.
Must be willing and able to obtain additional related education and training.
Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.
A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Must provide a copy of diploma/degree, license, or certification upon employment.
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