Member Service Rep/Relationship Officer - Happy Valley Job Listing at OnPoint Community Credit Union in Happy Valley, OR (Job ID 1094)

Description

Overview

Get your career #OnPoint and grow with us!

We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members and our community.

With 27 branches in the northwest and nearly 300,000 members, OnPoint is the largest community owned credit union in Oregon – and we're growing! We're opening new branches this year and next in our community. Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference. We invite you to explore and grow your career with us!

Responsibilities

• Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments, and insuring members needs are fulfilled.
• Opens new consumer and business accounts, Fiduciary, IRA's, CD's, checking, and loans.
• Focusing on retention of current loan and deposit business, developing new consumer and business relationships, and utilizing group banking marketing to present and visit local business owners.
• Using effective sales techniques assesses current and new members' financial needs by using effective relationship building and consultative sales techniques.
• Makes appropriate recommendations for loan, deposit, GAP, and payment protection to support products and services.
• Acts as liaison between members and off-site employee's and departments to resolve issues.
• Using the credit-scoring model as a tool, along with credit underwriting skills, evaluates loan applications within Credit Union loan policy and makes determination for approval or denial within established credit limits.
• Refers applications in question or exceeding credit limits with recommendation to management for review.
• Advises members of loan decisions, processes necessary paperwork, to secure collateral with accurate documentation while keeping safety and soundness of the Credit Union a priority.
• Cross sells additional Credit Union products and services in order to meet/exceed established individual and/or team goals.
• Conducts outbound calling to members in order to further develop and/or retain lending or deposit relationships.
• Performs any additional duties as required by the Branch Management for the overall operation of the branch.

Knowledge, Skills & Abilities

• Previous experience working with consumer and business accounts.
• Ability to profile members using a consultative selling approach. Knowledge of finance and of consumer lending, including the processes involved in analyzing and interpreting information to achieve solid underwriting decisions and correct documentation.
• Ability to coordinate and complete a variety of assignments simultaneously and prioritize work.
• Work effective as part of a team and contribute individually and consistently with the Branch to meet and exceed set goals determined by the Credit Union.
• Ability to be self-directed and work under limited direct supervision.

Job Qualifications

• High School diploma or GED required.
• Minimum of 2 years of previous experience in consumer lending and sales within a financial institution or equivalent field with underwriting skills preferred.
• Bilingual skills are highly desired.

OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.