Operations Specialist I/II - Records Job Listing at OnPoint Community Credit Union in United States of America (Job ID 1912)

Description

Overview

Effectively utilize resources to consistently provide the very highest level of service to members, branches and other departments. Works effectively in a team environment and welcomes a challenge. Accomplish multiple assignments and projects with minimal supervision and within tight deadlines. Individual must believe in a service philosophy of owning issues through completion and to exceed service level expectations in every interaction.

Records:

• Process and sort incoming paperwork from branches and departments  
• Organize and archive incoming teller work and checks from branches
• Scan and Index documents for permanent archival via Nautilus
• Respond to subpoenas, court orders, and summons by providing member information
• Assist other areas in Operations and Payments as needed

Overall:

• Provide professional, high-quality service to our members, fellow employees and those who request member documents
• Contribute to a sense of teamwork and purpose within the department
• Provide input in increasing operational efficiencies and controlling department expenses
• Comply with all security and confidentiality procedures
• Follow all internal control procedures
• Schedule your work time and resources to ensure all work is completed accurately and on schedule
• Assist in completing various tasks within the department, and other departments, as needed

 Knowledge, Skills & Abilities 

• Self-starter with a desire to increase their responsibility and value to OnPoint
• Strong, proven time management and organizational skills
• Effective verbal and written communication skills for both internal and external interactions
• Ability to identify, analyze, and resolve operational and member issues
• Ability to learn rapidly and adapt quickly to changing situations
• Demonstrated the ability to work independently as well as in a team environment
• History of successfully handling multiple tasks in a fast paced environment, all while making sound decisions and consistently achieving performance expectations
• Strong understanding of credit union operations, procedures and applicable regulations
• Proven accuracy, thoroughness, and orderliness in performing work assignments

Job Qualifications

•   High school graduate or GED required
•   Minimum of 2 years of successful experience working in a financial institution a plus

Physical Requirements:

• Occasional lifting/pushing/pulling of objects up to 50lbs.
• Constant 10-key typing
• Frequent sitting, walking and standing

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.