IT Support Specialist - 2 positions Job Listing at OSU-Oklahoma City in Oklahoma City, OK (Job ID 17996)

Description

Job Summary:
Provides Level Three technical support to students, faculty and staff with computer and technology questions. As top-tier help desk support, this position will be responsible for the installation of hardware and software on faculty, staff and instructor station machines; will restore and back-up system files, provide technical support and training to campus users, install audiovisual equipment, and will assist Information Services Analysts with lab deployments, network printer deployments, and network runs.

Essential Job Functions:

1. Provides technical support to the campus Local Area and Wide Area Network.
   
2. Performs backup and restoration of data.
   
3. Installs and maintains the network components to include: hubs, switches, routers, bridges, file servers, cables, and interface cards.
   
4. Maintains user ids, user passwords, user and file attributes, and overall security.
   
5. Installs and maintains desktop hardware and software.
   
6. Maintains an inventory of all technology assets located throughout the campus.
   
7. Provides hardware and software training to users.
   
8. Analyzes need for automation of repetitive tasks.
   
9. Researches and/or coordinates with outside entities to resolve complex problems.
   
10. Stays informed of emerging technologies that could benefit the University.
    
11. Completes all mandatory training and participates in a minimum of two professional developments each year.
    
12. Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

Resume and  Cover Letter required for full consideration

Minimum Qualifications:

Education:
Associate's Degree in Computer Sciences or related discipline. Work experience may be substituted for degree requirements.

Work Experience:

• One to two years of experience in the installation and maintenance of software and hardware.
  
• One to two years of experience in providing support to users for office automation applications, such as word processing, spreadsheets, databases, electronic mail, web browsers, and other productivity software.

Knowledge, Skills, and Abilities:

• Working knowledge and ability to install hardware and software.
  
• Ability and skill to collaborate with other IS personnel to resolve system and network issues.
  
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
  
• Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
  
• Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
  
• High degree of initiative to work independently and also collaborate in a team environment.
  
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
  
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
  
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications:
Information Technology certifications, such as, CompTIA A+, CompTIA Network+, or Microsoft Technology Associate.

Working Conditions:

• Occasional work in finish construction environments.
  
• Most work is done during the day but must be flexible and able to work nights and weekends when needed.
  
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

Physical Requirements:

• Duties require extended periods of sitting, talking and listening.
  
• Duties require extensive use of computers, telephone and other office equipment.
  
• Requires possible lifting of up to 45 lbs (if an object weighs more than 45 pounds, OSU-Oklahoma City requires this to be a two person lift.).
  
• Requires proper handling of computers, components and technology equipment, use of both hands in repetitive actions, simple grasping, and fine manipulation.

 The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.