Security Console Operator - Minto Place (350 Slater) Job Listing at Paladin Security in Ottawa, Ontario, ON (Job ID 748433)

Description

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements Position: 2 x Full-Time Security Console Operator 
Site: Minto Place (350 Slater) 
Hours: Monday - Thursday 2330-0730 & Friday - Sunday 1930-0730
Overtime Method: Overtime Method is ESA 
Payrate: $19.19/hour

Posting Date: October 24, 2024 (Internal) 
Closing Date: October 31, 2024 (Internal) 

Job Description:

Shift Console Operators are also responsible for taking calls for service and dispatching them to Patrol Guards as needed. Patrol Guards on the same shift are responsible for communicating with each other and dividing responsibilities for the day  

Duties & Responsibilities:

• Answer and respond to calls coming into Minto Place Console via various communication systems 
• Administering access passes to contractors and tenants as needed 
• Keeping accurate logs related to building, compliance, and life safety systems 
• Reporting any deficiencies or damage to property while keeping adequate notes 
• Monitoring life safety, access control, and building maintenance systems and anyone who comes into the building after hours 
• Working in compliance with the Occupational Health and Safety Act (OHSA) regulations and Colliers; Health and Safety Policies and Program 
• Assist with daily operations as needed/required or directed. 
• Other duties as outlined by management 

• Bilingualism (English/French) is considered an strong asset 
• Valid Security License for the province of Ontario
• Valid First Aid/CPR - Level C certification (from a WSIB-approved vendor)
• Must have at least three (3) years of prior security experience OR hold a diploma in Police Foundations or Law and Security
• Must demonstrate a high degree of professionalism
• Must have strong verbal and written communication skills in both English and French
• Must be able to work in a fast-paced dynamic environment
• Must be able to handle stress and pressure and make a sound decision under duress
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
• Must be able to work alone 

• Extensive paid industry leading training
• Opportunities for advancement and growth
• Unionized benefits (including Education Allowance & Pension Plan)
• Free Uniforms
• Annual Boot Allowance
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks!