Security Console Operator - Part-Time- Ciena Corporation Job Listing at Paladin Security in Ottawa, Ontario, ON (Job ID 741284)

Description

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements Position: Part-Time Console Operator Site: Ciena Corporation (5050 Innovation Dr)  Hours: Friday and Saturday 2300-1100 hours
Overtime Method: Averaging Agreement (AA) after 88 hours Pay Rate: $21.50/hour 

Posting Date: September 25, 2024 (Internal) 
Closing Date: October 02, 2024 (Internal) 
Why choose Paladin? 

• Opportunities for advancement and growth 
• Unionized benefits (including Education Allowance & Pension Plan) 
• Free Uniforms 
• Security license reimbursement 
• Dry cleaning & hemming/tailoring allowance 
• Paid vacation & sick days 
• Additional perks! 

Job Responsibilities 

• Dispatching alarm and occurrence responses 
• Coordinating scheduling changes, book-offs, etc. 
• Documenting all information into comprehensive reports 
• Escalating situations to stakeholders as required 
• Ensures necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc. 
• Liaise with local emergency services and client personnel 
• Provides briefings to management, supervisors and staff as required 
• Patrolling 
• Other duties as assigned

Job Requirements:

• Experience in Control room with CCTV & Access Card System
• Valid Security License for the province of Ontario
• Valid (WSIB Approved) First Aid Certificate Level C 
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)  
  • Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position  
  • Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability  

Skills/Knowledge/Abilities of the job: 

• Functional ability with the Windows operating system and Windows Office software such as Excel and Word
• Ability to multitask and prioritize tasks 
• Familiarity with Tracktik is considered an asset
• Superior customer service and professionalism
• Above average English communication skills, both verbal and written; French is considered a strong asset 
• Ability to function independently and multi-task effectively in a dynamic environment
• Previous Operations Centre experience would be considered an asset 

Additional Information / Benefits Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability

 Apply on company website