Description
Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements Position: Site Director Site: Cadillac Fairview- 15/16 York St (12-14 Retails Shops)
Category: Under Employment Standards City: Downtown Toronto, ON Status: Full-Time Days Hours: Monday to Friday : 0800-1600 Pay Rate: $24.97/hr.
Posting Date: October 22nd, 2024
Closing Date: November 3rd, 2024
Overarching responsibility: All day to day oversight of the security operations at 15, 16 York Street (12,14 York Street retail)
Responsibilities Detail:
- Continue to develop coaching skills and drive engagement.
- Conduct and document monthly meetings with Lead Hands.
- Collaborate with the Manager to implement and adopt new technologies to drive service and efficiencies, including CF Connect / Maximo.
- Ensure property team identifies and execute action items to close compliance gaps and eliminate recurring deficiencies within required timelines.
- Ensure all inspections are performed within prescribed timelines and Fire Safety Building Compliance is maintained at all time.
- Supervise all aspects of operation of the security department at the Property including monitor dress, deportment, written reports of staff, oversee/handle sensitive, high profile situations in professional and exemplary manner.
- Maintain currency of knowledge in security systems, equipment and techniques; schedule daily activities of staff to ensure qualified coverage of security functions by determining needs and resources and coordinates and schedules training of staff.
- Investigate tenant complaints, thefts and suspicious activities promptly and provides feedback to tenants, the Manager and others.
- Mediate internal staff conflicts, provide evaluations and recommendations, interview, hire and discipline if required.
- Liaise with tenants on behalf of the Manager's management team to resolve issues and concerns and provide advice on loss control and other security matters.
Requirements & Qualifications:
- Experience, technical and interpersonal skills are to be of the same caliber as identified for a Security Supervisor In this agreement.
- In addition to completion of the grade 12 certificate, a community college diploma (or equivalent business management qualification) in a security/life safety, risk management or criminology-related discipline is preferred or equivalent level of mature security experience;
- Completion of a supervisory management program upon assignment to the account;
- Three (3) years working in a commercial real estate security environment, in positions of increasing responsibility – or equivalent work experience; and
- One (1) year of security supervisory experience, ideally at one of the Manager's Properties or a property of comparably complex scope (i.e. large, mixed-use facility) – or equivalent work experience.
- Valid Ontario Security Guard License
- Valid Standard First Aid and CPR Level - C certification - Issue by a WSIB-approved provider*
- Covid-19 - Fully Vaccinated (Min 2 doses)
- Must have a minimum 2+ year of experience working in Security or equivalent
- Basic computer (keyboarding) skills are required;
- Knowledge of applicable federal, provincial and municipal legislation and regulations required
- Excellent interpersonal
- Demonstrated ability to multi-task
- Effective written and verbal communication skills
- Excellent discretion and overall decision-making skills
- Tact and diplomacy in dealings with a range of settings and situations
- Ability to work in a challenging, fast-paced environment
- Flexible and adaptable in dealing with diverse situations and people
- Prior work experience in a customer service environment
- Previous experience working as a security guard
Additional prerequisites:
- Must be able to commute to Toronto for pre-deployment training (4 training days M-F)
- Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) from ASP provider. Other security provders different than the ASP will not be allowed and applicant will have to enroll into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.
- Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training and will provide you with their certification upon succesful completion with a 6 month commitment to the position availability.
Why Paladin?
- Opportunities for advancement and growth
- Free Uniforms
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Paid vacation & sick days
- Additional perks!
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
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