Department Support Associate - Occupational/Employee Health Clinic - Full Time - New Berlin Job Listing at ProHealth Care in New Berlin, WI (Job ID 112727)

Description

What You Will Do: What You Will Do:

As a Department Support Associate, you'll be the first point of contact for patients and visitors at our Occupational and Employee Health Clinic. You'll help create a welcoming, organized experience while keeping front desk operations running smoothly.

• Welcome and check patients in and out of the clinic
• Verify demographics and insurance information and collect applicable payments
• Schedule and reschedule appointments and help coordinate provider schedules
• Answer incoming calls, respond to questions and route messages to the appropriate team member
• Notify the clinical team when patients arrive and help communicate any delays
• Maintain accurate information in the electronic medical record and Occupational Health systems
• Process payments, mail, faxes and other front desk documentation
• Partner with the clinical team to provide a friendly, efficient experience from arrival through checkout

• High school diploma or equivalent
• 2 years of related experience in medical office registration and customer service
• Knowledge of medical terminology
• Experience working with electronic medical records
• Strong customer service, communication and organizational skills
• Comfort managing multiple priorities in a busy front desk environment while providing a welcoming patient experience

Why Join ProHealth Care: 

We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.

This Position Will Offer You:

• Engaging and community focused culture
• Competitive Salaries
• Opportunity for professional career growth
• Robust benefits for full-time and regular part-time roles, including Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social, and sporting events

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.