Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Senior Data Analyst, GTM Analytics
Why We Have This Role
The Senior Data Analyst acts as a consultant to both sales and company leadership. You are responsible for providing a wide range of strategic, analytical, and operational support across multiple global regions and sales teams. In this role you will be responsible for solving complex problems and generating data-driven insights that directly impact revenue and solve pain points within the sales ecosystem.
How You'll Find Success
- Data-oriented, with experience solving business problems using data tools and methodologies
- Innately curious with a drive to solve problems at their core, not just answer surface-level questions and apply band-aid fixes
- Able to collaborate with a variety of backgrounds across business and technical functions, both as partners and stakeholders
- Focused on results, even if that occasionally requires work outside traditional analyst job responsibilities
- Able to learn quickly and take initiative
How You'll Grow
- Grow your data analysis, problem solving, and communication skills across while developing expertise in sales and go-to-market operations
- Learn how global sales, customer success, and marketing teams operate, and improve the data/systems/insights that drive their growth
- Design processes and systems based on the insights you help uncover
Things You'll Do
- Help the Customer Success org operate more effectively by conducting quantitative research in key areas such as retention and churn analytics, product adoption analytics, forecasting, performance management, and territory design
- Innovate proactively with your unique mix of data and business knowledge
- Democratize insights by partnering with systems, operations, and analytics teams to design and build data delivery mechanisms (dashboards, automated reports, etc.)
- Ensure data quality with automated, documented, tested data pipelines built in Python and SQL
- Perform quantitative and qualitative analysis that leads to actionable insights, assisting stakeholders throughout the business on special projects and reports.
- Handle inbound requests from field teams for data analysis, data requests, and decision making support. Proactively work with internal stakeholders to prioritize needs and/or requests on a weekly basis.
- Transform complex data sets into actionable insights using analytical, visualization, and data tools such as Tableau, Excel, Python, R, MySQL, etc. Create queries, views, reports, and easy-to-consume dashboards/visualizations.
- Own end-to-end problem solving efforts from the discovery & exploration phase through to implementation.
- Own an entire area of go-to-market operations that flexes depending on need and urgency (ability to consult across the business): taking projects from start to finish with high quality and impact, acting as the “subject-matter-expert”, and collaborating with stakeholders to ensure the analytics are being used to drive business outcomes
What We're Looking For On Your Resume
- 3-7 years conducting data analysis and proven track record of those insights driving business impact
- 3-7 years of designing and building dashboards used by large audiences for extended periods of time (Tableau preferred)
- Preferred experience building robust data pipelines in Python and SQL across various data warehousing technologies (Redshift/Snowflake preferred) and system APIs (Salesforce, Qualtrics, Tableau, etc.)
- Experience conducting innovative research in a business context
- Experience collaborating with systems and operations teams to fully operationalize insights and democratize data
- Experience working with a complex set of stakeholders, including executives, go-to-market field teams, and operations teams
- Degree or relevant experience with a quantitative or systems focus (e.g. Informations Systems, Computer Science, STEM, Business Analytics, Finance, Data Science)
What You Should Know About This Team
GTM Planning & Insights plays a critical role in managing and designing the operating rhythm of our global go-to-market field teams, including territory design, pipeline management, forecasting, customer health, performance management, and customer journey analytics. Our output scales across hundreds of individuals driving over $1B in revenue per year.
Our Team's Favorite Perks and Benefits
- Experience Bonus: A unique bonus given to each employee to have an experience they couldn't have otherwise
- Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more.
- Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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