System Administrator II (Business Applications) Job Listing at Qualtrics in Mexico City (Job ID 6690072)

Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.  

System Administrator II (Business Applications) 

  Why We Have This Role   The Business Applications Administrator is responsible for maintaining the usability, stability, and security of Qualtrics's corporate SaaS applications. System Admins govern system utilization, provide technical support to end-users, and implement system changes or upgrades in order to drive efficiency & effectiveness of the systems. This role is part of an expansion of the global BizApps team into Mexico City and will work closely with the Mexico Team Lead as well as the US based team and manager.   How You'll Find Success

• Being an effective critical thinker, problem solver, and troubleshooter.
• Collaborating effectively with teams across different functions.
• Demonstrating self-motivation and initiative.
• Embracing continuous challenges and adapting to new technologies.
• Excelling at multitasking and managing multiple responsibilities.
• Contributing to strategic initiatives and system roadmaps.
• Owning and improving internal team processes.
• Thriving in ambiguity to dynamically adapt to business needs.
• Documenting procedures, policies, and systems.

How You'll Grow

• Taking on increasing responsibilities as part of a rapidly growing team.
• Developing a career in business systems and gaining valuable experience and technical expertise for multiple platforms.
• Enhancing system administration, troubleshooting, and configuration skills.
• Gain skills in collaborating across teams and departments to drive impact.

Things You'll Do

• Acting as the technical owner for multiple corporate-wide platforms such as Slack, JIRA, Coda, Highspot, etc.
• Performing system administration tasks such as provisioning, troubleshooting, configuration, and providing end-user support.
• Establishing system roadmaps and strategic initiatives.
• Documenting procedures, policies, and enablement materials.
• Collaborating with business stakeholders to understand business needs and resolve issues.
• Establishing and maintaining governance best practices to minimize costs while maximizing returns.

What We're Looking For on Your Resume

• Fluent in English
• Enjoy learning & growing amidst ever-changing technology
• Skilled in troubleshooting within technical systems
• Bachelor's Degree
• 1-3 years of relevant systems administration/help-desk work experience (preferred)

What You Should Know About This Team

• Corporate-wide impact: The system ownership and management extends across multiple departments, and any changes made and implemented have a significant impact and high visibility throughout the entire company.
• Consistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning.
• Collaboration: Implementing best practices for systems requires working collaboratively across departments such as Engineering, Security, Procurement, and Go-To-Market. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.

Our Team's Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness, meals, transportation, and more. 

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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