CUSTOMER SERVICE REPRESENTATIVE - SITE Job Listing at ResultsCX in Oak Brook, IL (Job ID U12523)

Description

Description

ResultsCX Oakbrook: The Trust Behind Every Transaction

At ResultsCX, our Financial Support Agents are trusted partners for our customers, assisting with a wide range of account-related inquiries. In this role, you'll handle both inbound and outbound calls — and engage across multiple channels including voice, chat, SMS, and email — to provide clear, effective support and resolve customer queries efficiently.

Calls and interactions will include but are not limited to: member account review and updates, payment and claim assistance, account activations, new program enrollment, card benefit inquiries, credit card application status updates, and collection-related inquiries. Most conversations will fall into one of three categories: activating accounts, providing updates on application status, or assisting with collections on current accounts.

“One of our agents answered a call from an elderly customer who had recently learned that her credit card offered rental car coverage — a benefit she never realized she had. She was planning a trip to visit family and hoped to use the benefit to save money, but was overwhelmed trying to figure out how to activate it online. ‘I'm not great with computers,' she said, ‘and I'm afraid I'll click the wrong thing.'

The agent patiently walked her through the process step by step, pausing often to explain not just what to click, but why it mattered. When the customer still wasn't confident, the agent offered to stay on the line while she completed the entire reservation and ensured everything was correctly documented.

While on the call, the agent also took time to explain other travel-related benefits she could use — like lost luggage reimbursement and no foreign transaction fees — and even emailed her a simplified checklist she could print and bring with her on the trip.”

We expect greater of ourselves… What's Your Greater?  Come find it at ResultsCX!

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Open availability 7 days a week
• Pay Expectation: This on-site position pay rate starts at $17.00 per hour with potential attendance bonuses after training

*Pay rates vary by program fit during selection consideration.

To work at our Oak Brook, IL site, you need:

• Reliable transportation to get to and from work daily
• Live within 50 miles of the physical location (900 Commerce Drive Suite 310, Oak Brook, IL 60523)
• The type of personality that thrives on social connection, work events, in person mentoring, and uncapped career growth!

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.