Software Engineer- Intelligent Automation (Hybrid- Bangalore) Job Listing at ResultsCX in Bengaluru, KA (Job ID CORP03053)

Description

Description
Position Overview

Key Responsibilities:

 

• Collaborate with business SMEs to analyse, map, and document processes suitable for automation.
• Design and implement end-to-end automation solutions using UiPath, covering process discovery, development, testing, deployment, and support.
• Build scalable, maintainable automations using best practices in RPA architecture, including Queues, Exception Handling, and Retry Mechanisms.
• Handle process variations and exceptions with intelligent, efficient solutions.
• Create and maintain detailed documentation such as Solution Design Documents (SDDs), Test Cases, and Deployment Guides.
• Provide production support, troubleshoot issues, and optimize performance of automation solutions.
• Design effective prompts and integrate GenAI capabilities into automation workflows to enhance decision-making and user interaction.
• Work with LLM-based technologies to build intelligent, context-aware automation solutions.
• Leverage third-party tools and platforms to extend automation capabilities, including low-code/no-code environments for rapid solution development and integration.

Responsibilities

Soft Skills:

• Excellent communication skills – able to convey complex ideas clearly to both technical and non-technical stakeholders.
• Analytical mindset – capable of identifying automation opportunities and designing efficient solutions.
• Team player – collaborates effectively in cross-functional teams and contributes to a positive team culture.
• Adaptability – thrives in dynamic environments and embraces change.
• Attention to detail – ensures accuracy and quality in development and documentation.
• Proactive and self-driven – takes initiative to identify issues and drive continuous improvement.
• Customer-focused – committed to delivering value and enhancing user experience through automation.

Soft Skills:

• Strong communication skills – able to clearly articulate technical concepts to both technical and non-technical stakeholders.
• Analytical mindset – capable of breaking down complex problems and identifying efficient automation opportunities.
• Collaboration and teamwork – thrive in cross-functional teams and contributes positively to team dynamics.
• Adaptability – comfortable working in a fast-paced, evolving environment with shifting priorities.
• Attention to detail – ensures accuracy and quality in documentation, development, and testing.
• Proactive attitude – takes initiative in identifying issues and proposing improvements.
• Customer-centric mindset – focused on delivering value and enhancing user experience through automation.

We're looking for someone who has:

Technical Skills:

 

• 3+ years of hands-on experience in Intelligent Automation, with a strong focus on UiPath.
• Proven experience delivering end-to-end RPA projects, including process discovery, solution design, development, and deployment.
• Familiarity with low-code/no-code platforms and third-party automation tools to accelerate solution delivery.
• Strong logical thinking, problem-solving, and prompt engineering skills.
• Experience working in agile, cross-functional, and virtual teams.
• Bachelor's degree in computer science, Information Technology, or a related field.
• UiPath Developer Foundation and Advanced Certifications are required (Solution Architect certification is a plus).
• Bonus: Experience with GenAI APIs, UiPath Document Understanding, AI Center, or other AI/ML tools.

About ResultsCX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

 Apply on company website