Trainer Job Listing at ResultsCX in Bengaluru, KA (Job ID IND00176)

Description

Description

We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service to healthcare members and providers.

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

In this role you will:

• Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
• Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
• Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
• Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.
• Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
• Maintain training records and prepare reports on training effectiveness, attendance, and assessments.
• Stay updated on healthcare industry trends and best practices to enhance training content.

We are looking for someone who has:

• Strong ability to effectively determine what each trainee has learned, adjust training techniques to meet individual needs and motivate trainees to develop new knowledge into skills and create an environment conducive to practicing new behaviors and assess whether new skills are being formed from learned knowledge.
• Passion to uphold the values of ResultsCX through a service-oriented mindset and willingness to promote growth of self, colleagues, company and client.
• Previous experience in classroom adult education or training and evaluation or the completion of the Results Associate Trainer Program.
• Consistent attendance and punctuality
• Excellent non-verbal and verbal communication skills – both oral and written
• Strong proficiency in using MS Office products (Word, Excel and PowerPoint)
• Strong interpersonal skills with the ability to perform effectively as member of a team and has excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)
• The Ability to work multiple shifts as required (with work week in-class possibly being 45-50 hours) and potential weekend work

Why join our ResultsCX team?

• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and all-around fun in the workplace
• Healthcare Benefits
• Paid Training
• Opportunity to grow with ResultsCX if that's “Your Greater”

About ResultCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.   ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

 Apply on company website