Description
Since 1870 we've been making malted barley for brewers and distillers all over the world from our home maltings in Norfolk, England. Today, we continue that work in 4 countries, across 7 maltings with a specific emphasis on supplying distilleries and craft breweries. In 2023, Richardson International Limited successfully acquired Crisp Malt, welcoming all our employees into its wider group of companies across Canada, the US, and Europe.
At Crisp we value our team members for everything they bring to the business. Our culture is centred around producing high quality, consistent malt, delivering world class customer service, building collaborative partnerships with our customers and offering expert technical knowledge and support in brewing and distilling.
We have an exciting opportunity at Great Ryburgh Crisp Malt site for a Sales Operations Administrator to join our team in a 6-month temporary role.
This Sales Ops Administrator is responsible for the processing and coordination of sales orders dispatching from CMUK sites, whilst delivering outstanding customer service internally and externally. This role will be primarily focused on administration for our international, regional and craft brewing, distilling and food customers.
Covering a 35 hour per week shift pattern Monday – Friday.
Key Duties and responsibilities:
Order Administration – taking orders and processing them onto our system (MFS). Keep customers informed between ordering and delivery.
Contract Maintenance – liaising with sales representatives to ensure sales contract details are up to date and accurate as these have a knock-on effect in the order process.
CRM Maintenance and Complaints Handling – ensure complaints are handled with care and consistency. Report and log complaints in our CRM system (HubSpot) quickly and accurately.
Invoicing & Credit notes – ensuring documentation is sent out in a timely manner. Monitoring overdue accounts and following the “on-hold” procedure.
Month-end Administration – customer statements and ensuring open orders are closed on time.
Transport Coordination – liaise with Transport department to achieve customer's requested delivery date with the correct equipment.
Customer Service – provide industry leading customer service to all our customers.
General Responsibilities:
To demonstrate and support a commitment to Equal Opportunities, diversity and customer care in accordance with established good practice and guidelines.
To ensure that own personal performance and knowledge are continuously assessed for improvement.
To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to your line manager or Group Health and Safety Manager.
Take responsibility for ensuring you are fully trained and aware of all company policies and procedures
To always promote the company and the work of the team in a positive manner.
Essential skills:
Minimum of 2 years experience in sales administration
Customer Service experience
Good with numbers
Clear and confident telephone manner
Ability to understand and use a variety of computer-based systems
Good interpersonal skills
Salary available upon discussion of interest in the position.
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