Description
Description
SAIC is seeking a Deputy Program Manager (DPM) to support a large-scale federal IT services. The DPM will serve as the principal deputy to the Program Manager (PM), providing full-scope oversight of program operations and standing in as the PM's authorized alternate to ensure uninterrupted leadership, accountability, and service delivery.
This is a key leadership role responsible for program governance, staffing and workforce readiness, performance management, transition execution, stakeholder engagement, and risk mitigation across a distributed, multi-site support environment. The successful candidate will bring proven program management discipline, strong customer engagement skills, and the ability to assume full program authority on short notice.
This opportunity is contingent upon award.
Job Duties:
- Serve as full alternate to the Program Manager, assuming program leadership authority and decision-making responsibility during PM absence to ensure continuity of operations.
- Support development and maintenance of the Program Management Plan, ensuring cost, schedule, performance, and risk objectives are consistently met.
- Identify and drive efficiency opportunities, process improvements, and standardized service delivery practices across the program.
- Support execution of transition planning activities, ensuring operational readiness, staffing continuity, and timely onboarding of personnel.
- Support the Performance Management Plan, monitoring service level metrics and driving root-cause analysis and corrective action for any performance gaps.
- Support Quality Assurance/Quality Control program execution to ensure deliverables and work products are accurate, complete, and timely.
- Oversee staffing sufficiency across management, technical, and field support roles to maintain service levels without degradation.
- Ensure personnel compliance with required security, background investigation, and training requirements.
- Support continuity, cross-training, and succession planning for mission-essential roles to protect critical functions during turnover, surge periods, or emergencies.
- Serve as a point of contact for customer program offices and stakeholders, ensuring proactive, accurate, and timely communication.
- Support a Communications Management Plan covering services, incidents, outages, and program changes.
- Ensure timely submission of required program deliverables and reporting.
- Support innovation and continuous improvement initiatives, including periodic program optimization reviews.
- Enforce scope boundaries and clean escalations with engineering (TALON) and enterprise O&M (TOMCAT).
Qualifications
Qualifications
Required Education and Experience:
- Bachelor's degree in [Business Administration, Information Technology, or related education with and 12-15 years of progressive program/project management experience
- 10 years of experience in a deputy program manager, senior program manager, or comparable leadership role.
- Demonstrated experience managing large-scale, multi-site IT infrastructure and/or end-user support programs of comparable size and complexity.
- Experience with federal government contract management; DHS or similar security/law-enforcement mission environment experience preferred.
- Strong staffing, transition, performance management, and risk management skills.
- Excellent stakeholder engagement and communication skills; ability to assume full program authority on short notice.
Preferred/Desired:
- PMP or equivalent program/project management certification.
- Experience with ITSM/ITOM practices and service-level/SLA management frameworks.
- Prior experience supporting DHS missions.
Clearance Requirements:
- Active [DHS Secret / TS/SCI] clearance, or ability to obtain, required.
US Citizenship required
Location Requirements:
- Hybrid remote between customer sites, SAIC sites, and home site in Northern Virginia
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