Description
Description
JOB DESCRIPTION:
· Provides technical support to DOT engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
· Leads a Tier 2 team of ~30 Technicians
· Collaborates across End User Teams to solve customer issues (ie Help Desk, Emergency Operations, Field Support and Executive Help)
· Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
· Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
· May be involved in customer installation and training.
· Provides support to customer/users where the product is highly technical or sophisticated in nature.
· Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
· Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).
Qualifications
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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