Company: SAIC
Location: Washington, DC
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics
Description
Description
SAIC is looking for an Enterprise Operations Center (EOC) Manager to join our team in Washington, DC at the Department of Transportation (DOT) Headquarters' Building.
The Ideal Manager/Leader is able to:
- See the second and third order impacts of an outage.
- They are able to provide necessary training for the EOC Technicians
- Able to react to events/alerts, is able to run an outage bridge, and provide timely communication to the user community.
- They also need the ability to hold technicians accountable if they fail to complete duties as assigned.
Duties Include:
- Responsible for managing and overseeing the operational support within the Data Centers, NOC, and DR team.
- Manages and assigns tasks and deliverables.
- Demonstrates required technical skills as well as the ability to organize, direct, and coordinate the planning and execution of all tasks and deliverables assigned.
- Creates and establishes new standards and procedures and translates high level work plans into detailed assignments for team members.
- Monitors and tracks progress of project and work plan
Qualifications
Qualifications and Education Requirements
- Bachelor's degree and 14 years or more experience. Education may be considered in lieu of a degree
- 10 years of related experience managing and leading teams providing operational support to the Data Centers, Network Operations Center (NOC), and Disaster Recovery (DR) team.
- Ability to Manage a team of 13; multiple shifts to provide end to end monitoring for End User Services and Infrastructure devices across the Dept of Transportation Network.
- Able to lead, provide immediate direction on criticality of outages and events. Able to clearly communicate with Federal Customers, technology leads, and vendor support.
- Ability to obtain a DOT Public Trust, US Citizen or alien who has been lawfully admitted for permanently residence or employment.
Top Preferred Qualifications and Certifications
- ITIL Foundations V4 or above
- Managed 24x7 365 Network Operations Center/Monitoring Center
- Tier 2 and Infrastructure troubleshooting skills
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Apply on company website
Find Connections via Linkedin
