Enterprise Support Services Manager Job Listing at SAIC in Washington, DC (Job ID 2505250)

Description

Description

SAIC is looking for an experienced Enterprise Support Services Manager to join our team supporting the US government agency in the National Capital Region. The Enterprise Support Services Manager has a pivotal role in being responsible for ensuring the seamless operation, security, and efficiency of the organization's various Enterprise Support Services, with a focus on Tier 2-3 system support and a diverse range of critical systems, the Enterprise Support Services Manager is integral to maintaining a robust IT environment. The role collaborates closely with other infrastructure and application teams and manages escalating complex challenges to their higher-level specialists when needed. The Enterprise Support Services Manager will manage Infrastructure supporting applications and systems within the customer's multi-faceted network infrastructure, spanning multiple platforms residing on multiple technological enclaves.

Specifically, this job will consist of the following:

KEY RESPONSIBILITIES:

• Provide leadership and oversight for the administration, testing, troubleshooting, and enhancement of the Physical Access Control and Surveillance System (PACSS), in coordination with third-party security vendors and internal agency teams.
• Direct the enterprise software lifecycle, including packaging, deployment, updates, and version management, leveraging SCCM, BigFix, and related tools to ensure secure, stable endpoint performance.
• Lead the full lifecycle of certificate management operations, ensuring timely issuance, renewal, revocation, and replacement to support secure and uninterrupted communication.
• Oversee messaging services, including mailbox and distribution list requests, email system integrations, relay permissions, transport rule configuration, and content filtering, in alignment with agency security policies.
• Ensure consistent synchronization between Entra ID and Active Directory to enable Office 365 functionality, maintain accessibility to Microsoft's IP/URL lists, and manage scripting for automated account, access, and licensing workflows.
• Manage legal and compliance processes involving litigation hold, data collection, and email retention using Microsoft Purview eDiscovery, in accordance with agency standards.
• Oversee the patching and firmware update processes for workstations and Windows servers, including compliance reporting for associated configuration items (CIs).
• Manage physical security support systems, including Traka self-service key cabinets, lockers, and the Otis Compass destination dispatch system.
• Maintain IT asset configuration baselines to ensure consistency, compliance, and operational reliability across the environment.
• Oversee the operational use and administration of Everbridge, ensuring the platform supports agency-wide emergency notification and communication requirements effectively.
• Oversee the administration and content management of digital signage and wayfinding systems at Headquarters, ensuring timely updates based on approved requests and alignment with internal communications standards.
• Lead the creation, maintenance, and periodic refresh of standardized workstation images to support consistent deployment and security posture across the enterprise.

Qualifications

EDUCATION & EXPERIENCE:

• Undergraduate degree with 10 years of experience in IT Infrastructure systems and Application.
• One or more current industry recognized certifications (Advanced Microsoft, Oracle, RedHat).
• Able to Public Trust Clearance Required.

REQUIRED SKILLS:

• Demonstrated ability to manage skilled, highly productive teams.
• Experience in coaching, mentoring, and developing talent.
• Managing by metrics, producing and presenting team progress against delivery requirements.
• Ability to organize, prioritize, and manage team workloads working towards overall goals and commitments.
• Strong communication skills, collaboration abilities, and excellent troubleshooting and problem-solving skills.
• Ability to work effectively independently as well as within a team environment.
• Fluency in both spoken and written English, including the ability to work with highly technical and specialized content. Must be able both prepare and deliver such content, verbally and in writing, but also comprehend such content from others, in both spoken and written form.
• The ability to work in a fast-paced environment while maintaining outstanding customer service skills.
• Must be flexible with work schedule during surge periods of support.
• Ability to document processes as needed.
• Proficiency in explaining complex policies and protocols in simple terms.
• Stays updated on IT trends and security standards.
• Demonstrates excellent analytical thinking and problem-solving skills to be able to assess potential risks and develop possible solutions.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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