Executive Help / VIP Desktop Tech Junior Job Listing at SAIC in Washington, DC (Job ID 2612759)

Description

Description

SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role. 

Position located in Washington, DC, at the Department of Transportation Headquarters.

Shift: 10 AM to 7 PM with flexibility to fulfill on-call rotations for nights, weekends, and holidays

• Responsibilities/Day-to-Day Activities
• Provide high-quality technical support for VIP and executive users.
• Diagnose and resolve hardware, software, and peripheral issues.
• Perform daily management of technical issues in both in-person and remote capacities.
• Image and deploy new machines; troubleshoot during the imaging process.
• Install and configure new software.
• Maintain ServiceNow by creating, updating, and managing support tickets.
• Facilitate conference room and VTC setups.
• Offer training and guidance to users for both general and specialized applications.
• Support LAN, VPN, and mobility/device integration.
• Assist with asset and incident management in ServiceNow.

Qualifications

Required

Education:

• Bachelor's degree highly preferred
• High School diploma with an additional 5 years of related experience. Experience in lieu of degree can be considered
  •  hands-on experience in executive-level IT support roles (VIP support preferred).
  • Minimum of 2 years working consecutively in secure client-oriented roles with sensitive data
  • Escalating and coordinating multi-disciplinary issue resolution strategies.
• A+, Network+, Microsoft 365, Microsoft IT Support Specialist, ITIL, or Apple Certified Support Professional certifications.
• Strong customer service, communication, and interpersonal capabilities.
• Problem-solving skills under high-pressure, high-visibility, and time-sensitive scenarios.
• Work proficiency in both independently managed and team-oriented solutions.
• Exceptional organizational, follow-up, and scheduling abilities.
• Ability to maintain discretion, tact, diplomacy, and patience.

Experience:

• Must demonstrate advanced troubleshooting experience with Microsoft Windows OS, Microsoft Office (emphasis on Outlook), MacOS/iOS, and iPadOS.
• Experience with hardware systems, mobility devices (e.g., iPhones, iPads), and AV collaboration tools such as conference room setups.
• Proficient in service desk ticketing systems like ServiceNow (user-based knowledge), including asset and incident modules.
• Experience working in sensitive environments for a prolonged period.
• Must be a U.S. Citizen or Green Card holder with a minimum of 3 consecutive years of U.S. residency with the ability to obtain a Public Trust clearance.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

 Apply on company website