Description
Description
Infrastructure Service Delivery Manager
Anaheim, CA (On-site 4 days/week)
Are you an experienced infrastructure leader who thrives in fast-paced enterprise environments? We're hiring a Service Delivery Manager to lead a large, cross-functional infrastructure team supporting critical IT operations. You'll manage teams across server (Windows, Linux and VMWare) and storage administration, networking, cybersecurity, database management (Oracle & MS SQL), and cloud engineering (AWS and Azure). This is a high-impact role focused on service excellence, incident management, and continuous improvement.
What You'll Do:
- Manage day-to-day operations for enterprise infrastructure services
- Lead teams in storage/server, network, DBA, production control, and cloud support
- Oversee AWS and Azure engineering operations and integrations
- Ensure SLA/KPI compliance and drive service improvements
- Lead high-priority incident resolution and disaster recovery testing
- Maintain comprehensive runbooks and service delivery documentation
- Collaborate across departments and with external partners/vendors
Work Location:
On-site in Anaheim, CA – minimum 4 days/week required
Why Join Us?
You'll be part of a mission-driven team with the resources of an enterprise and the agility to make meaningful improvements every day. If you're ready to lead in a critical role, apply now.
Qualifications
Requirements:
- Bachelors in Computer Science, IT, or related discipline and 9 years of experience, Masters and 7 years of experience. May accept an additional 4 years of experience in lieu of a degree
- 5–10 years' experience leading infrastructure or IT operations teams
- Strong background in cloud (AWS, Azure), database, and network services
- Hands-on experience managing enterprise DR exercises and critical incidents
- Excellent verbal and written communication skills
- ITIL framework experience a strong plus
Preferred Skills:
- ITIL certification (Foundation or higher)
- Experience in managing large-scale infrastructure projects
- Familiarity with cloud-based infrastructure solutions
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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