Description
Description
SAIC is seeking an IT Analyst to support the Department of War Office of Strategic Capital (OSC). This position will provide hands-on support and expertise to maintain reliable and efficient day-to-day IT operations for the OSC customer. The IT Analyst is responsible for providing initial troubleshooting for office hardware, including but not limited to printers, docking stations, laptops, and government-issued mobile phones. Excellent communication skills and ability to work in a fast paced environment are required to provide handle IT issues quickly, provide proactive status updates, and translate technical information into understandable terms for non-technical staff.
Occasional local travel between the OSC Office in Washington, DC and the Pentagon will be required.
This position is full time onsite in Washington, DC.
Responsibilities Include:
First-line technical support for end-user IT issues, diagnosing and resolving problems related to hardware (laptops, printers, docking stations, mobile devices), software (Microsoft 365), user accounts (disabled accounts, first-time login), and network connectivity (VPN, commercial internet).
Ensuring the office's commercial internet connection is operating efficiently.
Monitoring and reporting printer issues to relevant office stakeholder IT support.
Tracking all IT requests from the organization and submitting them to the appropriate support agency.
Assist users with basic software issues and user account access problems.
Maintaining a comprehensive log of all service requests and their resolutions and tracking all government-issued software licenses.
Managing a dedicated on-site server room or network closet environment.
Ensuring compliant IT security management.
Assist OSC customer with IT project tracking and execution, as required.
Full-time salary for this position is targeted between $100-$120K based on education, experience, and skills.
Qualifications
Required Education and Experience:
Bachelor's degree in information technology, computer science, or a related field.
Minimum of five (5) years of experience.
Experience working with the Defense Information Systems Agency (DISA) and operating within the NIPRNet environment via VPN is required.
Must have proven experience providing first-line IT support, including troubleshooting hardware, software (specifically Microsoft 365), and common user account access problems, such as disabled accounts, VPN connectivity, and initial login assistance.
Must have proven experience managing and troubleshooting local area networks, including monitoring commercial internet service and supporting the associated infrastructure (routers, switches, and access points).
Required Clearance:
U.S. Citizenship required.
Active SECRET required. Must be able to obtain and maintain a TS/SCI.
Required Skills:
Understanding and application of government IT security best practices (including RMF, NIST frameworks, where applicable).
Development of SOPs, training materials, and technical documentation.
Clear and effective communication skills.
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