Microsoft System Administrator Job Listing at SAIC in McLean, VA (Job ID 2610872)

Description

Description

SAIC is seeking a deskside support engineer with at least 7 years of technical support experience in a Microsoft Windows environment. The ideal candidate will specialize in providing Tier 2 and Tier 3 deskside support for diverse hardware and software challenges, offering exceptional troubleshooting, imaging, and deployment expertise. This role requires a strong ability to work independently and within a team to deliver advanced problem resolution, including end-user hardware/software support, mobile device management, and VIP-level assistance. Experience with Apple (macOS/iOS) troubleshooting is preferred, along with familiarity in ITSM systems (e.g., Remedy, ServiceNow). The ideal candidate will excel in diagnosing complex issues, collaborating across technical teams, and maintaining strong customer interactions while performing critical IT services.

This is a dynamic role that requires exceptional problem-solving, multitasking, and a commitment to delivering best-in-class IT support services in a fast-paced environment. If you are a dependable, customer-focused professional with a proven technical background, we encourage you to apply.

Qualifications

Preferred Qualifications:

• Bachelor's Degree in IT or related field (or High School Diploma with 6 additional years of relevant experience).
• Certifications such as A+, Net+, Secure+, or HDI Technical Support Professional (required within 6 months of hire).
• Proficiency with JAMF Imaging for macOS (preferred but not required).
• Familiarity with ITSM tools such as Remedy or ServiceNow.
• Strong understanding of Active Directory, MS Office Suite, Google Workspace for Enterprise, SCCM, Bomgar, and VPN technologies.
• Experience supporting collaboration tools, including VTC and Zoom.
• Robust organizational and documentation skills for managing processes effectively.
• Knowledge of smart cards/PIV cards and thin-client configurations.
• Reliable transportation to travel to various field sites.

Requirements:

• Minimum 7 years of deskside support experience in diverse, fast-paced environments.
• Advanced troubleshooting, diagnostic, and end-user support skills for hardware and software issues, including Windows 11 and macOS.
• Hands-on experience with lifecycle refresh activities (e.g., hardware/software imaging, deployment).
• Apple (macOS/iOS) repair and troubleshooting capabilities.
• Exceptional customer service skills and professional communication for engaging with VIPs and meeting aggressive deadlines.
• Ability to act as an escalation point for junior and mid-level engineers and work independently to resolve complex technical challenges.
• Experience providing remote support using tools like Bomgar.
• U.S. citizen or green card holder with a minimum of 3 years of U.S. residency. Must have the ability to obtain a Public Trust clearance.