Description
Description
SAIC has an opening for a PC Technician to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support the USSOCOM mission as we partner with SOF military and civilian members to provide world-class IT services and support that connect over 70,000 users around the world in the areas of software development / maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at Fort Bragg, NC.
Duties include but are not limited to:
- Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
- Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity.
- Oversees Jr technicians; provides status of ongoing technical initiatives.
- Provides troubleshooting and resolves technical issues.
- Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
- Troubleshoots and repairs software and network connectivity issues.
- Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
- Plans, engineers, coordinates, installs, and/or manages equipment installations.
- Recommends upgrades to and replacements in accordance with policies and procedures.
- Integrates, tests, and verifies remote access hardware and software.
- Supports approved peripheral devices.
- Interfaces directly with customers to provide training and to resolve issues related to services.
- Provides telephony instrument services.
- Provides IMAC services.
- Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
- Conducts pre-install and site surveys as necessary.
- Makes use of Remedy for receiving, documenting, and closing tickets.
- Updates management tools as required.
- Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori.
- Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features.
- Manages and provide day-to-day support for VDI clients.
- Integrates, tests, and verifies VDI client hardware and software with USSOCOM's VDI standard client image.
- Recommends upgrades to and replacements for hardware and software utilized by VDI clients.
Qualifications
- Technical Experience: At least one (1) year of prior experience as a PC Technician or Help Desk Specialist.
- Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
- Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
- Experience with active directory security group management, exchange distribution lists, and file share permission assignment.
Years of Experience:
Education & Experience: High school diploma with a minimum of 6 years of relevant experience, 4 years experience with Associate's, OR 2 years experience with Bachelor's.
Clearance Requirement:
- A DoD security clearance at the TS/SCI level is required.
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