Program Management Director Job Listing at SAIC in Reston, VA (Job ID 2610606)

Description

Description

Summary

The Program Management Director is responsible for the successful delivery, performance, and continuous improvement in support of our customers.  

The Director ensures SAIC meets all contractual requirements, service levels, performance metrics, and mission-critical objectives, including 24x7x365 enterprise SPOC operations, field IT support, IMAC/project execution, and stakeholder integration across Customer locations

This position incorporates full accountability for cost, schedule, performance, risk, quality, and customer satisfaction, in accordance with SAIC PM standards.

Key Responsibilities

Program Leadership & Execution

• Lead and manage all program activities to meet or exceed contractual performance, cost, schedule, and mission requirements per TSA's SOO Program Management objectives 
• Integrate SPOC, field operations, asset management, AV/VTC, IMAC, PM&A, COOP, and specialized support areas into a unified delivery model across all TSA regions and locations.
• Oversee a large, distributed workforce, including subcontractors, regional teams, and specialized cleared personnel supporting classified and high-availability environments 
• Drive development and management of the Program Management Plan, staffing plan, risk register, quality plan, communications plan, ITSM/ITOM compliance, and performance reporting frameworks.

Transition & Continuous Improvement Management

• Lead Transition In/Out activities, ensuring full operational capability on Day 1, stakeholder coordination, and compliance with TSA clearance, onboarding, and GFE readiness timelines 
• Implement recurring quarterly and annual innovation cycles to modernize services, reduce cost, enhance performance, and align with TSA's Innovation & Continuous Improvement requirements 

Performance, Quality & Compliance

• Ensure all Grades of Service (Standard, Premium, Elite, International) are met or exceeded across field and SPOC operations, including executive support users (FSD/SAC) 
• Oversee development of a comprehensive performance management plan aligned to Appendix C metrics and reporting requirements.
• Ensure all deliverables meet quality, accuracy, timeliness, and contract compliance standards.
• Maintain SOO‑mandated ITSM, ITOM, asset management, and records management discipline using TSA-authorized systems such as ServiceNow and Sunflower 

Stakeholder Integration, Governance, and Communications

• Serve as SAIC's senior interface with TSA program leadership, FRMs, FSDs, FAMS, DHS components, engineering teams, and other supporting contractors 
• Lead Contractor-to-Contractor collaboration to eliminate cross-contract friction and support integrated enterprise operations.
• Provide accurate, proactive communications for performance, major incidents, outages, risks, and operational updates per Communications Management requirements 

Personnel & Organizational Leadership

• Manage and mentor a large, geographically dispersed team, including RSDMs, PMs, project leads, and operational support teams.
• Ensure staffing continuity, cross-training, succession planning, and alignment with TSA Mission Essential Personnel (MEP) requirements 
• Serve as primary interface for hiring, performance management, coaching, and personnel issue resolution.

Business Development Support

• Lead strategy, proposal input, and capture planning for recompetes and related opportunities.
• Identify expansion opportunities and support innovation investments that strengthen the TSA account and SAIC's overall portfolio.

Qualifications

Required Qualifications

• 12+ years of experience delivering large, complex IT or field operations programs; experience leading federal programs strongly preferred.

• Must have a Bachelors and 17 years of experience or Masters and 15 years of experience. Will accept an additional 4 years of experience in lieu of a degree. 

   

• Expertise with enterprise IT services, field operations, ITSM/ITOM, and multi-site service delivery models.
• Proven success managing large workforces (300+), subcontractors, and geographically distributed teams in 24x7 mission environments.
• Experience supporting programs with stringent SLAs, high‑tempo operations, and executive-level user groups.
• Must be a U.S. Citizen with the ability to obtain and maintain Secret clearance; TS/SCI preferred for classified support elements.
• Strong background in risk management, financial management, stakeholder engagement, and continuous improvement.
• PMP, PgMP, or ITIL certifications strongly preferred.

Desired Qualifications

• Prior TSA, DHS, DoD, or national security IT operations experience.
• Experience supporting command centers, SCIF operations, law‑enforcement users, or critical infrastructure sites.
• Experience with ServiceNow, asset lifecycle management, logistics programs, or high‑volume IMAC operations.