Description
Description
We are seeking an Quality Assurance Specialist responsible for researching, writing, and editing materials for related IT processes, plans, procedures, work instructions, knowledge articles, reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation.
This role obtains technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommend changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials.
The Ideal Candidate is:
- Highly motivated, self-directed and responsible.
- An effective communicator, relationship builder, writer, and editor.
- Able to ascertain information about current organizational processes and how to go about organizing and capturing IT Service Management practices and Technical Operations procedures.
- Identifies concept solutions and work with cross-functional resources to analyze program information, quality check artifacts, and deliver agreed to client requirements on time.
- Detail-oriented.
- Able to understand technical conversations, ask appropriate questions to uncover gaps and bottlenecks, and lay out logical ordering of steps to achieve smooth completion or modification of the documentation.
- Able to document and/or quality check operational processes, procedures, knowledge, and client deliverables.
Duties: Responsible for performing quality assurance and control. Establishes and maintains a process for evaluating project deliverables and associated documentation, determines necessary resources for quality control. Provides oversight on SLA process development and verification. Ensures improvement plans are identified and implemented to resolve performance and SLA issues.
Qualifications
Required:
- A Bachelor's degree in English, Literature, or other related discipline or with a Master's Degree (in the fields described in Minimum Education): one year of specialized experience or with at least nine years is specialized, no degree is required.
- Must have at least 3 years of experience in quality assurance and quality control of IT systems.
- At least 2 years supporting IT Operations or IT related content.
- Must have experience with ISO or other quality management standard.
- Must be fully aware of IT project lifecycle.
- 6 Years of experience and proficiency in writing and editing documents.
- Able to facilitate IT service management, project lifecycle, and business process related discussions with peers and customers.
- Skilled with typical Office 365 software, ability to create/edit Visio workflows, identify process bottlenecks, gaps and potential improvements in document content.
- ITIL Foundations v3 or 4 and some project lifecycle (waterfall/agile) training preferred.
- Desire 1-2 years of experience creating/editing IT project lifecycle based documentation and/or documentation supporting IT service management related documentation changes for IT engineering, operations, support, and program management.
- Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
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