Description
Description
SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as:
Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
Manage IT system infrastructure and any processes related to these systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Qualifications
Required:
- Must currently hold an Active TS/SCI and Poly clearance
- Bachelor's degree, or commensurate experience can be substituted for the degree
- Minimum of 9 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required
- 4 years of experience with Service Management (ITSM) is required
- 2 years of experience with ServiceNow platform is required
- 1 year experience integrating ServiceNow with other applications is required
Desired:
- ServiceNow System Administrator certification
- DoD 8570 compliance Information Assurance Technical (IAT) Level II certification
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